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Connex screen cracked

ChrisP

Active Member
Messages
41
Ratings
14
Points
38
Location
Lake Stevens, Washington
Boat Make
Yamaha
Year
2015
Boat Model
Limited S
Boat Length
24
#1
Towards the end of the summer my connex screen started cracking from the corners. By the end of the season it was cracked 3 inches from each corner. I brought it in to the dealer and they are replacing it under the warranty but I wanted to see if anyone else has had that issue. Wondering if I should be worried about it happening again.
 

Murf'n'surf

Jetboaters Admiral
Staff member
Administrator
Messages
6,079
Ratings
4,443 33
Points
363
Location
Naples Florida
Boat Make
Yamaha
Year
2005
Boat Model
SX
Boat Length
23
#2
Strange, unless the mounting screws/bolts are near each screen corner. I would guess somebody overtightened the screen in that case.
 

Jackew

Jet Boat Junkie
Messages
283
Ratings
307 3
Points
138
Location
Lafayette, la 70505
Boat Make
Yamaha
Year
2015
Boat Model
Limited S
Boat Length
24

SCSTWG

Jet Boat Addict
Messages
868
Ratings
384 1
Points
123
Location
Syracuse, NY
Boat Make
Yamaha
Year
2011
Boat Model
AR
Boat Length
24
#5
I know yours is covered under warranty, but do you know the cost of the repair if you had to come out of pocket?
 

subysti

Jetboaters Lieutenant
Messages
1,058
Ratings
772 3
Points
173
Location
east Longmeadow Mass
Boat Make
Yamaha
Year
2015
Boat Model
AR
Boat Length
24
#7
I asked the dealer about that and he guessed around $50,000 but that included installation.
 

Jackew

Jet Boat Junkie
Messages
283
Ratings
307 3
Points
138
Location
Lafayette, la 70505
Boat Make
Yamaha
Year
2015
Boat Model
Limited S
Boat Length
24
#8
Dang it, today I noticed I have a crack in the upper left corner of my screen. What the hell... Bumping post to see if this is an issue?
 

swatski

Jetboaters Fleet Admiral
Messages
8,576
Ratings
9,222 137
Points
493
Location
Saint Louis, MO
Boat Make
Yamaha
Year
2016
Boat Model
AR
Boat Length
24
#9
Dang it, today I noticed I have a crack in the upper left corner of my screen. What the hell... Bumping post to see if this is an issue?
Effing great...

--
 

Jackew

Jet Boat Junkie
Messages
283
Ratings
307 3
Points
138
Location
Lafayette, la 70505
Boat Make
Yamaha
Year
2015
Boat Model
Limited S
Boat Length
24
#10
Towards the end of the summer my connex screen started cracking from the corners. By the end of the season it was cracked 3 inches from each corner. I brought it in to the dealer and they are replacing it under the warranty but I wanted to see if anyone else has had that issue. Wondering if I should be worried about it happening again.
I trying to figure out if under warrant, was it the yes warranty that covered it?
 

Lion

Well-Known Member
Messages
151
Ratings
89
Points
48
Location
Via Verde, California
Boat Make
Yamaha
Year
2018
Boat Model
242 Limited S E-Series
Boat Length
24
#11
Sorry to hear about the screen. Would you know if the heat of the sun weakened it while being on the water? Does anyone know if they sell some kind of cover that can be used to keep it clean and out of direct sun?
 

Patriot

Jet Boat Lover
Messages
42
Ratings
88 1
Points
68
Location
Massachusetts
Boat Make
Yamaha
Year
2015
Boat Model
SX
Boat Length
24
#13
My screen started with a little crack on both bottom edges of screen. Just inside as you can't feel a crack. By end of this season it's morphed into quite a sight. The wavy pattern in second pic is troubling to say the least. Sent pics to dealer, they're contacting Yamaha. I have the 5 yr warranty they offered when I bought the boat.


IMG_2379.JPG IMG_2382.JPG
 

swatski

Jetboaters Fleet Admiral
Messages
8,576
Ratings
9,222 137
Points
493
Location
Saint Louis, MO
Boat Make
Yamaha
Year
2016
Boat Model
AR
Boat Length
24
#14
My screen started with a little crack on both bottom edges of screen. Just inside as you can't feel a crack. By end of this season it's morphed into quite a sight. The wavy pattern in second pic is troubling to say the least. Sent pics to dealer, they're contacting Yamaha. I have the 5 yr warranty they offered when I bought the boat.


View attachment 83901 View attachment 83902
I'm watching! Is this cracking or de-lamination? Delamination has been reported before and was covered if I recall correctly.
Unfortunately YES warranty does not cover electronics or anything, really, but major mechanical failure due to manufacturing defect(s). The screen would only be covered under 1yr factory warranty. In my experience eihter warranty protections are at the mercy of Yamaha and/or the dealer, they can do/not do whatever they want.

--
 

Patriot

Jet Boat Lover
Messages
42
Ratings
88 1
Points
68
Location
Massachusetts
Boat Make
Yamaha
Year
2015
Boat Model
SX
Boat Length
24
#15
It's doing whatever will be covered by warranty :). Seriously though, there isn't any peeling from the outside of the screen if that's what's meant by delamination. It all appears behind the glass.
 

Jackew

Jet Boat Junkie
Messages
283
Ratings
307 3
Points
138
Location
Lafayette, la 70505
Boat Make
Yamaha
Year
2015
Boat Model
Limited S
Boat Length
24
#16
@Patriot I feel your pain. In my case I did get the unit replaced with YES warranty. But beware, in my case it was a long process, my local dealer service center said it wasn’t covered and I called YES directly. It took 5 calls, 2 trips to the dealer and 4 months of consistent follow up. So it wasn’t easy. My crack started in the same place yours did and it has to a be real issue and why they finally covered it.

In fact the new screen is not a hard glass type screen, it’s more of soft plastic type screen. So they changed the design.

If you get a new unit, be ware... in my case the dealer didn’t set up the software properly, so there was some control features missing for lights and wash down. Make sure to check at the dealer, before taking off, to make them get it programmed right. Also note that you engine hours will not be transferred so it’s like 9999 hours and after 1 minute of operation, the hours will be at zero. Just take a picture of your unit while on, with the engine hours shown, as help to remember your actual hours.

Then word of caution, the new unit can have delamination issue. What this means and what I found out was that when my unit was wet, I used my new connext fancy rubber screen cover / protector. It was hot and humid. What happened was the screen had large bubbles in it and the screen wouldn’t respond to touch... I was like holly s#!tt, it’s broken and there is no way they going to replace for this issue. I was lucky, as the screen dried out the bubbles (delamination) shrank and screen started to respond to touch, so I TOSSED my new fancy rubber screen cover in the trash...

Hope this insight helps you and others..
 

swatski

Jetboaters Fleet Admiral
Messages
8,576
Ratings
9,222 137
Points
493
Location
Saint Louis, MO
Boat Make
Yamaha
Year
2016
Boat Model
AR
Boat Length
24
#17
@Patriot I feel your pain. In my case I did get the unit replaced with YES warranty. But beware, in my case it was a long process, my local dealer service center said it wasn’t covered and I called YES directly. It took 5 calls, 2 trips to the dealer and 4 months of consistent follow up. So it wasn’t easy. My crack started in the same place yours did and it has to a be real issue and why they finally covered it.

In fact the new screen is not a hard glass type screen, it’s more of soft plastic type screen. So they changed the design.

If you get a new unit, be ware... in my case the dealer didn’t set up the software properly, so there was some control features missing for lights and wash down. Make sure to check st dealer to them to get it programmed right. Also note that you engine hours will not be transferred so it’s like 9999 hours and after 1mhlur of operation, the hours will be at zero. Just take a picture of your unit on with the engine hours shown, as help to remember your actual hours.

Then word of caution, the new unit can have delamination issue. What this means and what I found out was that when my unit was wet, I used my new connext fancy rubber screen cover / protector. It was hot and humid. What happened was the screen had large bubbles in it and the screen wouldn’t respond to touch... I was like holly s#!tt, it’s broken and there is no way they going to replace for this issue. I was lucky, as the screen dried out the bubbles (delamination) shrank and screen started to respond to touch, so I throw my new fancy rubber screen cover in the trash...

Hope this insight helps you and others..
Thank s for chiming in! Good info.

I have a feeling we will be hearing more on this...
In the meantime, I regularly douse my dash and screen in 303 AP, hoping for the best.

 

Patriot

Jet Boat Lover
Messages
42
Ratings
88 1
Points
68
Location
Massachusetts
Boat Make
Yamaha
Year
2015
Boat Model
SX
Boat Length
24
#18
Yes, great info. Thanks for sharing. This is already my 4th summer with the boat. Do my own maintenance and haven’t had to go back to the dealer yet. Other than this issue, love the boat.
 

Patriot

Jet Boat Lover
Messages
42
Ratings
88 1
Points
68
Location
Massachusetts
Boat Make
Yamaha
Year
2015
Boat Model
SX
Boat Length
24
#19
Crawled under the boat cover and partly into the helm access last week. Removed the connext screen. Dealer said Yamaha wants it sent to them to inspect. Bringing it to dealer tomorrow. Better than hauling the boat there I guess.
 
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