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Contacted Scarab!

Discussion in 'Scarab Jet Boats' started by Howard Z, Oct 10, 2017.

  1. Howard Z

    Howard Z Member

    Messages:
    14
    Ratings:
    +9 / 0
    Boat Make:
    Boatless
    Year:
    NA
    Boat Model:
    Other
    Boat Length:
    NA
    I wrote this to Scarab to see what the response would be. I really like the Scarab and the features. I just don't want to be out on lake Erie and have the carbon seal go!

    "I am interested in purchasing a 255G in the spring. I have heard a lot of people talk about problems with the carbon seal and electrical issues. Have any of these issues been addressed in the 2018 models? Does the G replace the Platinum? What changes/improvements were made over previous years? Thank you!"

    Their response:
    Good morning Howard,
    Carbon seal issues have been and are being addressed, as we noticed the concern from our boating community. It is always our main goal to provide the best products possible. Secondly, the G does not replace the Platinum as you know it from 2017. The "G" Series is meant to get boaters on the water with all the essentials they need without that enormous price tag. The Platinum is no longer a specific model, rather an interior option you can opt for with a 255 ID. Please note, this interior is not available on the 255 G. Head to our web pages/Build a Boat to take a look through some of the upgrades this year. Some key concepts are the ability to provide dense customization to our models through new graphics, colors, etc. A great feature for 2018 is sound deadening within the engine compartments, but again this is not available with the G series. If you are looking for a something feature rich that you can customize on the spot, we recommend checking out the "ID" series. If you think you'd like to come back and customize later, the G series' available accessories page on our website will be very helpful when transforming a G to an ID.

    Kind regards,

    Scarab
    Has everyone had their issues corrected from Scarab?


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    • Like Like x 3
  2. ScarabMike

    ScarabMike Jetboaters Captain Scarab Forum Lead

    Messages:
    2,036
    Location:
    Fleming Island, FL
    Ratings:
    +1,718 / 30
    Boat Make:
    Scarab
    Year:
    2014
    Boat Model:
    HO Impulse
    Boat Length:
    19
    The issues with the first run boats are being addressed. And now you can use any BRP service center to get you any warranty or maintenance work completed on the engine or pump. If you like the boat, get one.

    Welcome to the community!
     
    • Informative Informative x 1
    • Useful Useful x 1
  3. swatski

    swatski Jetboaters Admiral

    Messages:
    4,637
    Location:
    Saint Louis, MO
    Ratings:
    +4,680 / 84
    Boat Make:
    Yamaha
    Year:
    2016
    Boat Model:
    AR
    Boat Length:
    24
    Wow. Kudos to Scarab!
    Seems rather different than the "Yamaha treatment" I received to my warranty inquiries...

    Going to (most likely) go with Scarab for my next boat, I just need to see the implementation. I also hope the ACE engines make it into their boats!

    --
     
    • Like Like x 3
    • Great Shot! Great Shot! x 1
    • Winner Winner x 1
    • Optimistic Optimistic x 1
  4. 0627Devildog

    0627Devildog Jetboaters Captain Classifieds Moderator

    Messages:
    2,773
    Location:
    Monticello, N.Y.
    Ratings:
    +1,967 / 11
    Boat Make:
    Yamaha
    Year:
    2014
    Boat Model:
    AR
    Boat Length:
    24
    Wow. . . . I guess all the posts I made to their FB page had an impact. . . . You're :Welcome:. . . . . . ;)
     
    • Funny Funny x 1
  5. Rick215HO

    Rick215HO Well-Known Member

    Messages:
    62
    Location:
    Houston, TX
    Ratings:
    +86 / 1
    Boat Make:
    Scarab
    Year:
    2017
    Boat Model:
    HO Impulse
    Boat Length:
    25
    I got first class treatment on a boat warranty issue earlier this year (non-BRP related.) - I'm on my second Scarab and loving it.
     
  6. Beachbummer

    Beachbummer Jet Boat Lover

    Messages:
    332
    Location:
    Houston TX
    Ratings:
    +193 / 2
    Boat Make:
    Yamaha
    Year:
    2008
    Boat Model:
    SX
    Boat Length:
    23
    That's great to hear. I would encourage folks with positive experiences with service and warranty to share them to help paint a full picture of the experience.
     
    • Agree Agree x 2
  7. Speedling

    Speedling Jetboaters Admiral

    Messages:
    3,578
    Location:
    Cedar Lake, IN
    Ratings:
    +2,892 / 21
    Boat Make:
    Yamaha
    Year:
    2008
    Boat Model:
    SS
    Boat Length:
    21
    Now we just need a scarab or brp dealer to sponsor shelbyville by giving me a new 255 cuddy cabin prototype.
     
    • Funny Funny x 5
  8. Speedling

    Speedling Jetboaters Admiral

    Messages:
    3,578
    Location:
    Cedar Lake, IN
    Ratings:
    +2,892 / 21
    Boat Make:
    Yamaha
    Year:
    2008
    Boat Model:
    SS
    Boat Length:
    21
    I would love to go for a ride in the 255 and then hop right into the chapparel 2430 for a compare and contrast.
    I am guessing each company (glastron included) makes the hull themselves and incorporates the motors and pumps.
    I don't know enough about the ACE engines to know much more than I want them, LOL!
    For the tinker types the supercharger is begging for mods....
    I'll be a good while before I buy another boat, but I am for certain watching closely for quality and reliability! The fact that they are working on the main issues is really good for them.
     
    • Like Like x 1
  9. ApelilaRains

    ApelilaRains Active Member

    Messages:
    26
    Location:
    Prosper, Tx
    Ratings:
    +25 / 0
    Boat Make:
    Scarab
    Year:
    2018
    Boat Model:
    Wake
    Boat Length:
    25

    Hey Howard, we were researching for about 1.5 years and finally made the purchase of a 2018 255 wake and love it! We've bee lucky with the texas weather and taken it out several times already and has a little over 10 hours and the entire family is enjoying every bit of it and excited for summer 2018!

    I did, however drive from Dallas to New Orleans to get our boat just because the owner was SUPER informative compared to the dealers here in texas.. sad. But rather then selling to us, he spoke to us for a little over a month, answered all of our concerns that we've read on several forums. Plus now with BRP service centers can provide warranty and maintenance, it was even better, I can take my scarab to the same location as were we take my seadoo. 2-fer!

    Anyways, goodluck with your decision, I know it's hard with all the negative, but ScarabMike is awesome if you have any questions , or even this group.
     
    • Like Like x 1
  10. Pirana

    Pirana Well-Known Member

    Messages:
    167
    Location:
    TX
    Ratings:
    +100 / 4
    Boat Make:
    Scarab
    Year:
    2016
    Boat Model:
    HO Impulse
    Boat Length:
    25
    Wow you got a reply! Was that thru the contact page from the website?
     
  11. Stantm

    Stantm New Member

    Messages:
    16
    Ratings:
    +22 / 0
    Boat Make:
    Scarab
    Year:
    2016
    Boat Model:
    HO Impulse
    Boat Length:
    18
    What are they doing for sound? Is there a way we can do it to the older models?
     
    • Like Like x 1
  12. ScarabMike

    ScarabMike Jetboaters Captain Scarab Forum Lead

    Messages:
    2,036
    Location:
    Fleming Island, FL
    Ratings:
    +1,718 / 30
    Boat Make:
    Scarab
    Year:
    2014
    Boat Model:
    HO Impulse
    Boat Length:
    19
    Looks like adding more of the foam. I can tell you it is the real deal. You can clearly hear the difference.

     
    • Informative Informative x 1
  13. Slugger55

    Slugger55 Jet Boat Addict

    Messages:
    450
    Location:
    Crestview, FL
    Ratings:
    +263 / 19
    Boat Make:
    Scarab
    Year:
    2014
    Boat Model:
    HO Impulse
    Boat Length:
    19
    My 2014 195 HOI is going in this coming Friday. Not sure what to expect... Keeping my fingers crossed.
     
  14. Khalid

    Khalid Active Member

    Messages:
    82
    Ratings:
    +72 / 0
    Boat Make:
    Yamaha
    Year:
    2016
    Boat Model:
    242 Limited E-Series
    Boat Length:
    24
    @Kalvin Wise had an experience with that. I know scarab repaired it fully
     

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