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Take it above the dealers head and try to get to the next level of customer service, or go on social media if you must. Less than one-year old flagship vessel and this shit is happening?Got a call from dealer.
Yamaha says let’s grind it out and see if there’s an air void. If there is it’s covered. If there’s not, then you have to pay for repair. Wtf?
I will not recommend Yamaha to anyone. I still like my boat, but Yamaha customer service is a bunch of inbred jerkoffs.
If it is a chip, I wouldn't expect the cracking to be the result. Especially in that shaped area like that.I believe that’s a dirty water spot. I will make sure tonight. Nothing has ever hit there to my knowledge. I’ll clean and polish it up with a new pic.
I would take a guess that is dirt, does not look like an impact to me. Very easy to check from up close.
Ah, ok - from the pic it looked like a chip but now that you mention it I blew up the pic and it does look like a dirt spot.I believe that’s a dirty water spot. I will make sure tonight. Nothing has ever hit there to my knowledge. I’ll clean and polish it up with a new pic.
Did you end up repairing your spider cracks yourself and if so did they return?I would take a guess that is dirt, does not look like an impact to me. Very easy to check from up close.
BTW - I’ve have the same exact looking spider cracks in the same spot - since the boat was brand new the week I brought mine home. I brought it back to my dealer to have a couple of cushions replaced under warranty (due to stains/marks) and the dealer offered to fix those gel coat cracks under warranty.
I ended up not having the gel coat work done as it would have taken 2-4 weeks out of my prime boating season which was just not worth it. I figured that’s relatively easy post-season fix (if you have ever worked with gel coat). Yamaha OEM gelcoats are available so color matching is a non issue - that’s 90% of the work DIY.
My overall experience with Yamaha warranty claims is that if you go through a good dealer, like mine, with items that do not require Yamaha‘s central customer service command approval it seems to be an easy process. Again, when it’s up to a dealer that you have a good working relationship with things are fine.
However, once the customer service takes over, and god forbid there are any liability considerations (like it was the case with my tower locking mechanism failure) you’re basically completely screwed. They will drag the process forever and try to make you feel stupid. Proper documentation and court action is the only resolution it seems.
In my case it took almost two years of back and forth directly between us and the customer service (and legal?), very bad experience, mostly just waiting, with my dealer pretty much rolling his eyes. The most ridiculous, frustrating, and unnecessarily wasteful customer service fiasco in my experience. No written communication from Yamaha was the most frustrating part, they are incredibly slippery.
I did one side kind of half-@$$, as I’ve been messing around with various surf attachments I tested I figured I’ll need to make it nice at some point anyway, did not look at it this year yet. One thing I can say for sure - the cracks do not seem to be expanding at all and we put a lot of weight and stress on the swim deck when surfing!Did you end up repairing your spider cracks yourself and if so did they return?