Scarab/Chaparral/Glastron and BRP Powersports!

[ScarabMike]

Guys I have some great news....

A few days ago it was cleared to be able to take your boats to any BRP Powersports (Seadoo) dealer to get service done on your boats. That includes warranty work on the Rotax powerplants!!!!!!!!!

Now this only covers the powerplant portion of your boats. Any other issue will still have to go to your boat manufacturer. So what does this mean?????? Let me detail it to you.

1. No more driving hours to find a Scarab dealer.
2. Experienced techs that know the products, and deal with them every day.
3. You can buy your boat wherever you can get a good price, and not have to worry about the service department for that store.
4. The boats can also go to any BRP jet boat dealer. That means a Scarab can go to Chaparral, Glastron and vice versa.
5. Dealers now have the BUDS software needed to work on our boats.
6. Competitive pricing on preventative maintenance, and regular maintenance.

We all asked, and they have listened and come through.

Remember, this is only on the Engine, its components, and pump. NOT THE BOAT ITSELF!!

Together with the new technology and design going into these new boats, we can finally rest assured that if something goes wrong we can get it resolved.

 

[Luc Lafreniere]

Well that seems to be some great news. Do you happen to know if this applies in Canada as well???

 

[ScarabMike]

Im not 100% sure, but I believe so.

Well that seems to be some great news. Do you happen to know if this applies in Canada as well???

 

[Luc Lafreniere]

OK, I've been in contact with a "Roy" from the Beneteau group. Maybe I'll send him an email about to confirm (assuming he can).

This would be very helpful in resetting lights and such.

 

[ScarabMike]

Just contact your local BRP dealer.

OK, I've been in contact with a "Roy" from the Beneteau group. Maybe I'll send him an email about to confirm (assuming he can).

This would be very helpful in resetting lights and such.

 

[Luc Lafreniere]

OK, noted. Thanks Mike! Thanks for the news regardless of the outcome.

 

[Slugger55]

Good News! But, I am still a little skeptical whether these non-Scarab dealers are going to take on additional work. Hope they due.....

 

[KlubMarcus]

Good News! But, I am still a little skeptical whether these non-Scarab dealers are going to take on additional work. Hope they due.....

The dealer I visited today (2019) confirmed that they will work on any BRP engine regardless of hull. That means they can take business away from their competition further down the river and vice versa!

 

[Sidewinder]

I live in Ontario Canada, I stopped at my local BRP dealer and asked if they would service Scarab boat. The answer I got is they can not do warranty work.

 

[Luc Lafreniere]

@Sidewinder yeah, I'm in Ontario (Ottawa) and had the same feedback. At this point, my warranty is over anyways and I do most of my own maintenance. But if I have a major problem with something, then I'd probably head to my nearest Scarab dealer which is in Kingston (2h drive). Luckily, everything has been holding up well for me along with my ongoing maintenance.

 

[Sidewinder]

The dealer I used for my Seadoo challenger which is really good, I was hoping he would do my work. I live near turkey point on lake Erie

 

[ScarabMike]

The dealer I used for my Seadoo challenger which is really good, I was hoping he would do my work. I live near turkey point on lake Erie

If he has access to the newer version of B.U.D.S. you should be good.

 

[Sidewinder]

He must Mike because he sells the new seadoo but he told me that he can not work on warranty work. The place is huge (Lockhart) he will work on it but not under warranty.

 

[Mxgirl1]

Guys I have some great news....

A few days ago it was cleared to be able to take your boats to any BRP Powersports (Seadoo) dealer to get service done on your boats. That includes warranty work on the Rotax powerplants!!!!!!!!!

Now this only covers the powerplant portion of your boats. Any other issue will still have to go to your boat manufacturer. So what does this mean?????? Let me detail it to you.

1. No more driving hours to find a Scarab dealer.
2. Experienced techs that know the products, and deal with them every day.
3. You can buy your boat wherever you can get a good price, and not have to worry about the service department for that store.
4. The boats can also go to any BRP jet boat dealer. That means a Scarab can go to Chaparral, Glastron and vice versa.
5. Dealers now have the BUDS software needed to work on our boats.
6. Competitive pricing on preventative maintenance, and regular maintenance.

We all asked, and they have listened and come through.

Remember, this is only on the Engine, its components, and pump. NOT THE BOAT ITSELF!!

Together with the new technology and design going into these new boats, we can finally rest assured that if something goes wrong we can get it resolved.

I keep getting turned away and no one will help me.

 

[Dean P]

I keep getting turned away and no one will help me.

That stinks! But, keep in mind this thread is over 3 years old. Keep trying and calling different places.

Chaparral is trying to get that deal too. Where are you located?

 

[Mxgirl1]

That stinks! But, keep in mind this thread is over 3 years old. Keep trying and calling different places.

Chaparral is trying to get that deal too. Where are you located?

Ugg im in so cal
Run bike center wont service cuz they havent had their service training. I have to go mesa arizona for work done but i did find a guy ti help with my sensors . Mesa az said cant so oul change til end of March then its three weeks to get it back. Im gonna drive. Leave my truck in storage in arizona and fly back. Lol

 

[Dave G]

Called a local dealer on Lake Norman that used to be a Scarab dealer in NC and was told that they're not allowed to touch anything anymore. Scarab won't even let them order parts for Rotax even though it's all BRP. Only option for me is to drive an entire day toward the coast and back.