@Britboater, I really appreciate that you are willing to say it like it is. I assume that brand loyalty, pride of ownership, and maybe even just lower expectations cause many new boat owners to accept things as they are and fix most things their selves. A prime example of this is the falling sound foam on the 2015 24 footers. I think that 100% of the engine hatch foam fell off in 100% of the boats, but most owners fixed it their selves. I fixed mine after two dealerships failed to fix it and told me that there was no fix.
It's my belief that dealership professionalism and competence has the greatest impact on the ownership experience. I decided not to purchase an extended warranty for this reason. If something catastrophic happens to my boat, I'll sell it as-is, and just walk away from the situation. The next owner can discover the level of incompetence of the dealerships, and will have to live with owning an unusable boat for who knows how many months. My boat leaked excessively from day one. I had to guide the dealership toward detecting the root causes (two major ones: drive shaft hull fittings, and two minor ones: clean-out tray, and scupper hull fitting). 5 months later, after multiple visits (because they said it was fixed, but it wasn't), they fixed all leaks except the scupper (which they said that they had fixed, but they actually didn't). At one point during the process, they failed to reinstall the hose clamps on the clean-out tubes.
This same dealership sells Chaparrel, so I guess that you know where I'm going with my point. I met a guy who purchased a 24 foot Chap from them, and he had nothing but great things to say about his boat and about the dealership. I later found out that the second time that he took his new boat out, the engine failed, he had to get towed in, and he lost access to his boat for 6 months while things were investigated and fixed under warranty.
I think that this kind of crap happens more often than most folks are willing to let on. Misery loves company, and I think that we have lots of company, but they're a little shy.