Disappointed in Yamaha Service

[ccrayjr]

Update... My dealer did some rewiring and got it jiffy-rigged to get me back on the water until the real fix comes in... we will se how it goes. Thank you to everyone who commented!

 

[philinkeys]

Your warranty experience will vary from dealer to dealer. The only warranty work I've had done was handled by Nielsens in Fox Lake IL and I was very impressed. I also had a situation where I had our boat in Canada and the key switch broke. Mother Yamaha wanted me to take the boat to the nearest dealer...but when they found out that I was out of the country and 8 hours from the nearest dealer, they worked out shipping via fedex to the border (an hour away) and paid for it all! AWESOME customer service.....

So your results may vary.

@ccrayjr - have you considered getting your boat back and having them call you when the parts are in?

Thanks for replying. I’m 2 hours from the nearest service center. My boat doesn’t leave my fenced in back yard and difficult to get it out of the yard. I put in in and out of the canal behind my house with davits.