Bennie
Jetboaters Captain
- Messages
- 1,550
- Reaction score
- 1,468
- Points
- 222
- Location
- Loxley, AL
- Boat Make
- Yamaha
- Year
- 2015
- Boat Model
- Limited S
- Boat Length
- 24
Last weekend, while taking the boat out and bouncing between lunch in the boat and heading to the swim deck, my sweet bride slipped while traversing over the engine hatch.
"HOLY CRAP -- the cook is hurt!!" ... I thought. But instead I asked if she was OK and tendered another cold drink to assist with the throbbing shin. After a few words that I'm quite sure the kid took notes on, and any sailor would be very proud of, she told me to "just fix it" === MOD TIME!!!
That evening I went to my #1 website for Seadek! Our one and only @JetBoatPilot !!
Unfortunately the color scheme, in the pieces that I was searching for, were not offered on the site. I quickly utilized this amazing forum to contact Will Owen directly and he answered all of my questions and guided me to call his office to order the parts I required as they would be a "special order part".
(Now let me stop here and say what a user-friendly site that he has. The SEADEK that I wanted though stated very clearly: "Please allow up to 2 weeks for fabrication". That's not a problem. I work offshore and just started my two week hitch. It should be done and about to ship when I get home)
On Wednesday I contacted a young lady by the name of Kelly at the @JetBoatPilot office. She was very helpful on answering some additional questions that I had and dealing with me having to hang up a few times due to work interfering with this very important matter. My "Paid" invoice hit my email at exactly 15:00 on Wednesday, 06/07/17. Okay - start my two weeks, not a problem.
The very next day at 10am I get an email that @JetBoatPilot has sent a package to me and provided a tracking number for my convenience!!!! Then, to top that off, it arrived at my house today at 11:22 this morning!!
Will Owen, you and your team are simply AMAZING!! - thank you very much for your immediate attention to my order and great customer service. Count me as a customer for life!!
"HOLY CRAP -- the cook is hurt!!" ... I thought. But instead I asked if she was OK and tendered another cold drink to assist with the throbbing shin. After a few words that I'm quite sure the kid took notes on, and any sailor would be very proud of, she told me to "just fix it" === MOD TIME!!!
That evening I went to my #1 website for Seadek! Our one and only @JetBoatPilot !!
Unfortunately the color scheme, in the pieces that I was searching for, were not offered on the site. I quickly utilized this amazing forum to contact Will Owen directly and he answered all of my questions and guided me to call his office to order the parts I required as they would be a "special order part".
(Now let me stop here and say what a user-friendly site that he has. The SEADEK that I wanted though stated very clearly: "Please allow up to 2 weeks for fabrication". That's not a problem. I work offshore and just started my two week hitch. It should be done and about to ship when I get home)
On Wednesday I contacted a young lady by the name of Kelly at the @JetBoatPilot office. She was very helpful on answering some additional questions that I had and dealing with me having to hang up a few times due to work interfering with this very important matter. My "Paid" invoice hit my email at exactly 15:00 on Wednesday, 06/07/17. Okay - start my two weeks, not a problem.
The very next day at 10am I get an email that @JetBoatPilot has sent a package to me and provided a tracking number for my convenience!!!! Then, to top that off, it arrived at my house today at 11:22 this morning!!
Will Owen, you and your team are simply AMAZING!! - thank you very much for your immediate attention to my order and great customer service. Count me as a customer for life!!
