Michael Kheyfets
Active Member
- Messages
- 8
- Reaction score
- 16
- Points
- 42
- Boat Make
- Yamaha
- Year
- 2018
- Boat Model
- Limited S
- Boat Length
- 24
I Highly Recommend this Vendor & want to thank Jet Boat Pilot for their amazing customer service and commitment to our community...
I had an issue with my thrust vectors being damaged over the winter. (By my Marina)
When I called Customer Service, Kim calmed me down, and told me that whatever the issue they would take care of the HW and to let them know as soon as I got to see boat to send pictures so they can figure out what needed to be done.
When I got to the Marina I called Kim back and started to explain the issue, Will (Guy from Videos) overheard my conversation with Kim and wanted to talk to me. Will was interested in 2 things:
I had an issue with my thrust vectors being damaged over the winter. (By my Marina)
When I called Customer Service, Kim calmed me down, and told me that whatever the issue they would take care of the HW and to let them know as soon as I got to see boat to send pictures so they can figure out what needed to be done.
When I got to the Marina I called Kim back and started to explain the issue, Will (Guy from Videos) overheard my conversation with Kim and wanted to talk to me. Will was interested in 2 things:
- Helping me solve my problem both short term and long term.
- Confirming the issue wasn't design or HW Failure so it wouldn't affect anybody else..
