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First outting...

BeepBeep

Member
Messages
20
Reaction score
11
Points
12
Boat Make
Yamaha
Year
2025
Boat Model
252SE
Boat Length
25
I posted this on Facebook but wanted to share here as well...

I was in the market for a 2025 252SE. There are only 2 Yamaha dealers within an hour. However, they were both very large dealers and I like supporting smaller businesses.

I made a 2 hour trek to M20 Marine in La Mesa, CA and bought one. Trevor was very knowledgeable and not pushy at all. Just a very nice guy.

During the delivery walk through, I noticed a lot of minor fit and finish issues like the head compartment door not closing correctly, marine mat snaps broken, Yamaha emblem falling off the transom, chipped anchor locker door, nicks in the filler cushion, windshield has play when closed and locked into place, wind deflector not engaging the channel correctly, unplugged wires behind the helm, a crack in the storage compartment in front of the passenger seat, vinyl in head compartment not glued down, misaligned mat, and a few more. No big deal, all can be addressed under warranty.

However, something I noticed after I took delivery, and immediately after pulling out of the dealership, was a large indentation/divot in the hull. I sent pictures to the dealer's service manager. He forwarded them to Yamaha to get direction. They told him to sand it down, apply filler, and new gelcoat.

He called me back and told me what they said. I told him no way, it'll never look right. He agreed and was brutally honest with me saying there's no way even the best tech would be able to match the factory gelcoat. I told him I'd call Yamaha.

I called Yamaha and told them my concern. A week later, they called back and said it's not a structural issue and they've authorize the dealer to make the repairs. He insisted its a gelcoat issue. No, it's not a gelcoat issue, it's a deformed fiberglass hull issue. I explained that I didn't buy a $100,000 boat only to have a dealer sand the factory finish and apply a new one, let alone all the other fit and finish issues. I told him when it starts peeling/flaking/fading in 2 years, they'll tell me sorry, it's out of warranty. He "assured" me if it flakes or fades, they'd repair it again, even if the warranty expires. I asked if he'dput l put that in writing... nope... He said "the defect is a common issue with our manufacturing process." Really, the factory is aware of a defect that is common with their manufacturing process and they haven't fixed it? I hope that phone call was recorded.

I spoke with the owner of the dealership. Great guy, very understanding. He assured me his job was to fight for the customer to make sure they are satisfied. A week later, he called to let me know he convinced Yamaha execurives to buy the boat back and get me a new one. In my opinion, that's unheard of.

Since the season was coming to an end and inventory was low, he offered me a 2026 model at no additional cost. Although it was a generous offer, I told him I very much liked the Yacht Blue and didn't want the hassle of maintaining a black hull. He found a blue one at a dealer in Fresno and sent his guys on an 11-hour round-trip drive to pick it up. He didn't have to do any of this, he could've simply told me, "sorry, my hands are tied, all I can do is follow Yamaha's instructions and repair it.

Yamaha, I purchased your boat because of their great reputation. Many people online complain about the quality, some used to say it's because of Covid. Yet here we are, 5 years later and your quality it still poor. And for your rep to say it's a known common issue is unfathomable.

This was my first boat after working hard for many years to treat myself and my kids. The issues and hassle took all the joy out of me.

HUGE props to M2O Marine for making it right. This resolution would've never happened from a large dealership. THANK YOU, you're all stand up guys and I very much appreciate your hard work on making this right. Anyone in So Cal looking for a Yamaha, Nautique, Malibu, or Axis, I highly recommend you give M20 a visit.

They also have "Wake Wednesdays" where they rent out the San Vicente Reservoir and hold an annual overnight regatta to Catalina for all their customers which I think is awesome. I'm very much looking forward to joining them next year.

With that... I took it out this weekend. Flawless...
 

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