Rotax warranty

[a4effort]

the saga continues, can't get the Scarab dealer to answer my email or return my call. I have searched the web and can't seem to find any contact information for Rotax. As usual I have to be an annoying pest now and start getting nasty with people to get stuff done. Would
be nice if people actually wanted to help and stand behind their products /services. They have no problem taking your money.

 

[Slugger55]

What numbers do you have?

 

[0627Devildog]

@ScarabMike . . . . Any advice here?

 

[BMF JK]

Just got our BRP extended service terms paperwork in the mail and the customer support # I see is 262-884-5993

 

[ScarabMike]

@a4effort You should have gotten a "B.E.S.T." card with your ID number and contact info. If not, your dealer needs to get it to you. Now, here is the question.... Why are you calling BRP directly, and not having the dealer take care of their end of the bargain?

 

[a4effort]

@a4effort You should have gotten a "B.E.S.T." card with your ID number and contact info. If not, your dealer needs to get it to you. Now, here is the question.... Why are you calling BRP directly, and not having the dealer take care of their end of the bargain?

Private sale, and no books no records. They were lost in a move. I say they are quick to take your money because I paid the $300 transfer fee to Scarab. The local Scarab dealer gave me all the info to contact rec boat holdings and they never even mentioned the Rotax warranty.

 

[a4effort]

What numbers do you have?

Scarab gave me 844-345-4277

 

[a4effort]

Just got our BRP extended service terms paperwork in the mail and the customer support # I see is 262-884-5993

Awesome! I will try that tomorrow. Thanks for posting.

 

[ScarabMike]

GIVE US A CALL

(888) 272-9222

Have your VIN or model number on hand for faster assistance.

*For assistance outside of the United States, please visit the BRP Website.

 

[a4effort]

I really appreciate it! I will call tomorrow.
Thank you

 

[veedubtek]

Yeah, if it's a B.E.S.T. warranty, it's simple. I called, they emailed, I replied with proof of ownership and my info, and it was done. No question, no cost.

 

[BMF JK]

I really appreciate it! I will call tomorrow.
Thank you

Let us know how ya make out !

 

[a4effort]

Just an update. I called the number ScarabMike posted. They gave me the email address and I sent them my info. This was on Thursday last week. I'm just waiting to hear back. Not sure how long it normally takes

 

[a4effort]

Yeah, if it's a B.E.S.T. warranty, it's simple. I called, they emailed, I replied with proof of ownership and my info, and it was done. No question, no cost.

After you sent them your proof of ownership/ info how long did it take to hear back ?? Thanks

 

[veedubtek]

I didn't hear back. I called a couple days later, and it was in my name though.

 

[a4effort]

I didn't hear back. I called a couple days later, and it was in my name though.

So you did not get new BEST cards with your name and ID number??

 

[veedubtek]

Not that I recall, but I'd say there's a real good chance if I did they ended up in the shredder.

 

[a4effort]

A quick follow up for those that are interested. I called today because it's been a couple weeks an I hadn't heard anything, not even an email confirmation. They said the change is in the system and it takes about 6 to 8 weeks to get the new ID card in the mail. So a big thank you to ScarabMike for giving me the correct phone number to get this done.