7" Connext Screen Replacement

[Myers4501]

HELP!!! I just got of the phone with Yamaha corporate about replacing my 7" Connext Screen. They informed me the Screen is $11,000 and they have non in stock and do not know if they will ever have them. They said they are aware of the issue, however doing nothing about it. This is absurd. How can a major company produce a product and not offer parts available to replace at a reasonable cost. I am just shocked that the rep said "Yamaha Executive team is aware of the issue, just not doing anything about it" Unbelievable. Is anyone else hearing the same thing?

 

[anmut]

$11,000? COME ON... no f'ing way unless it's made from melted gold.

 

[DannyK]

My local dealer stated they are on back order and may not have any until Sept. 2024. He stated the part is about $700 but encouraged owners to continue reaching out to Yamaha Customer Relations if they are having this problem. (800) 962-7926.
Dealer also stated they are getting reports that new ones are going completely dark at times.

I will be calling them this week.

 

[Trae]

My local dealer stated they are on back order and may not have any until Sept. 2024. He stated the part is about $700 but encouraged owners to continue reaching out to Yamaha Customer Relations if they are having this problem. (800) 962-7926.
Dealer also stated they are getting reports that new ones are going completely dark at times.

I will be calling them this week.

Any updates here?

 

[Mirplate239]

HELP!!! I just got of the phone with Yamaha corporate about replacing my 7" Connext Screen. They informed me the Screen is $11,000 and they have non in stock and do not know if they will ever have them. They said they are aware of the issue, however doing nothing about it. This is absurd. How can a major company produce a product and not offer parts available to replace at a reasonable cost. I am just shocked that the rep said "Yamaha Executive team is aware of the issue, just not doing anything about it" Unbelievable. Is anyone else hearing the same thing?

What was the issue?

 

[kgower]

I saw an FB post stating that Partzilla had some screens in stock, might be worth a call.

 

[Neutron]

The op has left the conversation

 

[MTC Screens]

Greetings all, my name is Charles and I am the president of mtcscreens.com

I specialize in providing repair services on older or out of production display screens for marine and RV use. You can check my catalog for the currently available boat repairs- typically murphy/enovation or Medallion touch screens that are delaminated.

What's the deal?

Over time, certain components inside these display units goes obsolete and as a result, the price goes up dramatically.

My business offers to replace only the failed component, which is usually just the LCD and or digitizer, sometimes backlight. Our screens are a superior construction marine-safe design. This way we can reuse the rest of the display to fix the issue permanently, while reusing the expensive internal parts that are totally fine and do not need replacement.

I have recently been made aware that the 7" Yamaha Connext system has touch issues- and I would love to help the community out here by offering a low cost solution, rather than the very expensive dealer replacement option.

Does anyone have an extra unit they are willing to donate for development? I will send a shipping label to send it in, and can offer $100 payment via paypal in exchange. The only requirements are that it powers on and the touch works somewhat.

In addition, the promo code for users of this forum will be of your choice, therefore memorializing your contribution to the community

I plan on doing 10% off for all members of this forum for the repair.

Post here, shoot me a message, or call if you are able to assist.

Thanks for reading!

 

[h2oskierfl95]

Greetings all, my name is Charles and I am the president of mtcscreens.com

I specialize in providing repair services on older or out of production display screens for marine and RV use. You can check my catalog for the currently available boat repairs- typically murphy/enovation or Medallion touch screens that are delaminated.

What's the deal?

Over time, certain components inside these display units goes obsolete and as a result, the price goes up dramatically.

My business offers to replace only the failed component, which is usually just the LCD and or digitizer, sometimes backlight. Our screens are a superior construction marine-safe design. This way we can reuse the rest of the display to fix the issue permanently, while reusing the expensive internal parts that are totally fine and do not need replacement.

I have recently been made aware that the 7" Yamaha Connext system has touch issues- and I would love to help the community out here by offering a low cost solution, rather than the very expensive dealer replacement option.

Does anyone have an extra unit they are willing to donate for development? I will send a shipping label to send it in, and can offer $100 payment via paypal in exchange. The only requirements are that it powers on and the touch works somewhat.

In addition, the promo code for users of this forum will be of your choice, therefore memorializing your contribution to the community

I plan on doing 10% off for all members of this forum for the repair.

Post here, shoot me a message, or call if you are able to assist.

Thanks for reading!

Charles, Thank you so much for reaching out to this forum! I would offer my screen, but the touch is completely dead. I'm sure someone on here will take you up on the offer as this has been a HUGE problem with these displays. Once you have figured it out, I will definitely be purchasing a replacement from you.

 

[Jake AR240]

Charles, I would also like to purchase a replacement. My touch is completely dead, and the screen is badly sunburnt so you can barely see what you’re scrolling to. So please when you figure it out post a link.