Service Rotax

[Divouneh]

I have an official Rotax service near my home, I was looking to send my boat (Scarab 165) for service in the warranty time.
They said : no touch the Scarab because they no software for it ?
I don't have a good feeling with the original dealer , and I don't want to drive 6 hours for the service.
The software is not done by Rotax ? The 165 is just a big jet ski

 

[Divouneh]

Answer from the dealer:
Thank you for reaching out to share your concern. You are correct we can service the jet pump and the motor as long at there are no issues with the unit. The motor and jet pump assembly, in your Scarb, is developed and sold by BRP to the manufacture of your Scarb. The issue, that we have, is the software used to service the motor is only available to Scarb dealers. As a result we cannot check for error codes, reset maintenance records or troubleshoot any running or associated (such as gauge functions, running problems, etc) issues.
If you understand and accept the limitations, we are working under, we would be gland to service your unit to the best of ability under the circumstances, which have done for other customers.
Again, thank you for expressing your concern,.

Don Short
President
Shorts Marine Inc.

 

[Joatmon]

The dealer is correct. The Scarab boat has a Rotax engine and jet pump bucket controlled by Scarab software. The dealer would have to be a Scarab service center to have access to the Scarab software that controls the Rotax motor and jet pump bucket.

 

[Divouneh]

At first they refuse to work on my boat, now I could go back and request some services. I am disappointed by the service from the Scarab dealer.

 

[Joatmon]

I would think they would work on your jet pump and engine itself but not on what electrically controls the engine through the Scarab system which controls some areas of the engine. If you have engine issues I doubt they would work on your boat at all because the engine is controlled by Scarab. Definitely would not honor Scarab warranty work.

 

[Divouneh]

I would think they would work on your jet pump and engine itself but not on what electrically controls the engine through the Scarab system which controls some areas of the engine. If you have engine issues I doubt they would work on your boat at all because the engine is controlled by Scarab. Definitely would not honor Scarab warranty work.

Agree, ...