Canuckjetboater
Jet Boat Junkie
- Messages
- 895
- Reaction score
- 751
- Points
- 127
- Boat Make
- Yamaha
- Year
- 2020
- Boat Model
- SX195
- Boat Length
- 19
After many positive comments on this forum (awesome as usual) I ordered the Stoltz bow roller (with bells) made specifically for Shorelander Trailers and my model of Yamaha Boat the 2020 SX195. The Stoltz roller kit for that is the RP 355. Ordered it and it arrived quickly. Opened the package and oh crap said Stoltz RP 434. Called Sturdy Built Trailer Parts and got Dylan on the line. Man what GREAT SERVICE. Super positive response. Please take a couple of pictures, we're sorry, we'll ship to Canada - no problems, we WILL make this right. Sent me a follow up e-mail within 5 minutes with specific instructions with direct e-mail for warehouse. I took a couple of pictures and e.mailed them with a covering note. Got an e.mail back in 5 minutes from Dylan. He said he had checked with the warehouse and they asked if I could measure the contact part between the bells and was it 3.5 inches? Dylan explained they no longer had the raised letters 355 on the center contact point as it could mark the boat but the bells for all the insert pieces from 3" to 4" were 344 bells. Sure enough he was right. He said it did cause confusion and the warehouse knew of this and might ship a sheet with a notice on that in the future. Two things I learned: 1. Measure before I call and 2. Sturdy Built Trailer Parts is an AMERICAN company that uses AMERICAN made parts whenever possible. AMERICAN parts + AMERICAN "old school" no excuses, we'll make it right (Dylan's exact words) great follow-up. With all the crap members have been getting lately from dealers etc. isn't it nice to hear about a great company! Well done Sturdy Built Trailer Parts - I'd recommend them to my Mother!