BlkGS
Jetboaters Admiral
- Messages
- 2,169
- Reaction score
- 1,514
- Points
- 252
- Location
- Melbourne, FL
- Boat Make
- Yamaha
- Year
- 2007
- Boat Model
- SX
- Boat Length
- 23
It sucks that you're going through this... Again.
I think the frustration for you is you bought into the Rivian being less hassle because it had less moving parts and less consumables and all that other stuff they sell EVs on. And that's kind of a bit of a stretch, because instead of having a lock rod that wears out of whatever, you have a line of software that causes you issues, or a botched OTA update, or whatever else. When you spend that kind of money, and are sold a bill of goods of "easy, no hassle driving", and it isn't, it's fair to be pissed off.
Customer service is great and all, but you know what's better than great customer service? Robust products where you never have to use customer service. You see it all the time with stuff made in China. You buy it, it fails, but they send you a new replacement no questions asked and people are like "great customer service". Guess what, the product is still trash, and they just sent you another identical piece of trash. Sure you're happy short term because you got a new one, but it's just gonna fail too.
I think the frustration for you is you bought into the Rivian being less hassle because it had less moving parts and less consumables and all that other stuff they sell EVs on. And that's kind of a bit of a stretch, because instead of having a lock rod that wears out of whatever, you have a line of software that causes you issues, or a botched OTA update, or whatever else. When you spend that kind of money, and are sold a bill of goods of "easy, no hassle driving", and it isn't, it's fair to be pissed off.
Customer service is great and all, but you know what's better than great customer service? Robust products where you never have to use customer service. You see it all the time with stuff made in China. You buy it, it fails, but they send you a new replacement no questions asked and people are like "great customer service". Guess what, the product is still trash, and they just sent you another identical piece of trash. Sure you're happy short term because you got a new one, but it's just gonna fail too.