Thought I would post this on this thread. Hoping for some feedback to see if I am out of line or dreaming. I know some may not be sympathetic as we are talking about a boat and not a car or truck. However, it's a significant purchase and my boat was just 12 months old with only 49 hours. Industry standard seems to be around 30 days for reasonable turnaround on diagnosis if not repair.
Still waiting for them to call me when a AR195 comes in; however, it sounds like a brand new crate motor came in from BRP along with a new supercharger in the crate. That was supposed to be put in starting Friday the 26th. I have not heard anything, nor have I ever received the open repair bill/log I requested either. That is the primary document my attorney said I would need if we were to pursue legal recourse.
I am getting a sick feeling things are going to go down like this... We get a call they have a new 2021 AR195 for us. Then either (A) they tell us because they cannot sell our 2018 Glastron GTS187 with brand-new super-charged motor for what we owe, we are going to have to put some money down or our payment will be higher on the AR. Or (B) they say that with the AR195 MSRP plus delivery and prep, they need some money down or our payment will be higher. Or (C) both.
My offer was take back the Glastron and get me a new AR195 with NO out of pocket money and a payment no higher than what we are paying on the Glastron. The dealer agreed, but I do not have it in writing. So will he take care of his customer or will he try to maximize the profit of the deal. Demand is high and he will know he can sell the AR and the alternative they may try to force on me is my Glastron back with the new motor.
I think I would back out and pursue legal action. That would mean refusing my boat back at this point and seeking full purchase price back plus attorneys fees. This is a "text-book" Magnuson-Moss Warranty Act case. It is hard to imagine not having an arbitor, judge or jury sympathetic after this ridiculous scenario. That way I am out of my Glastron and I would walk away with about $3-$4K. Not very good considering I will have spent over $10K over the two years we've had the boat. I would settle for my Glastron back, but not without new covers, a complete detail and $3-4K for lost lake fees, property taxes, depreciation, other fees and inconvenience for not having the Glastron since August 6, 2019.
The Glastron was good for a year. I babied her and she slept right under our bedroom. Now she's been sitting outside for 11 months and the service and response I have received from Glastron (not the dealer) has been terrrible. I know the AR won't fit in my garage, but at this point I want a reliable boat and I like that Yamaha boats feature a full Yamaha platform, boat and motor. I will pay for storage at this point on a Yamaha.
Sooner or later I am going to get a call and should I encounter something like this, I like to be as prepared as possible. Let me know what you folks think. Thank you so much!!