1948Isaac
Jetboaters Captain
- Messages
- 291
- Reaction score
- 569
- Points
- 222
- Location
- Cape Coral, FL
- Boat Make
- Other
- Year
- 2019
- Boat Model
- Other
- Boat Length
- 33
There is not enough words to describe this place. There customer service is the worst service i have ever encounter. You will think that after buying 2 boats from this people, they will at least take care of you as a customer. My third boat i got it from cycles springs, this people are great, but since i live down in fort myers area if there are any warranty issue, Sunsport is the only dealership on the area that is certify to do warranty service for yamaha boats. My 2015 AR240 is a great boat but there are gonna be things that will come loose or will break or you will have factory defective things, all boats always gonna need something but when you buy an extended warranty you will expect that at lease if your engine starters come loose they will fix it, and it should be cover by the yamaha warranty especially if the boat is less than a year old. My gauges are foggy , my windshield came apart , the stiching on my seats are all mess up, the connect system constantly is getting faulty error messages or check engines and that ok, nothing is perfect but you will expect that the dealership will do the right thing and will get this things fix under the warranty, but no, Sunsport alway have an smart ass answer for every fuc%$& thing. Jerry the Service manage at this place is an completely imbecil as a service manager that didn't have at least the courtesy of carrying or even getting to my boat and look at this problems and he told me that my boat had to many hours (148 hr less that a year old) and that those thing are my responsability no yamaha, so they end up charging me for rescrewing the starter bolts that came out and didnt replace or fix the other things like the foggy gauges, the seat, the spider cracks , they didnt do anything about the windshield, they didnt do anything about the check engine messages on the connect system that i been getting for almost 7 months now etc etc etc.. I have dealt with yamaha directly before and they always cover this things on the past in my previous boats. It sucks that you gotta call yamaha directly and have them put this assholes (sunsports) on there place for them to do there job. Every single thing that they have told me that yamaha warranty didnt cover, i have call yamaha directly and they have cover it.. This people just dont want to do there job. This is just one of the many bad experiences that i had with this place and i know many other people that had the same or worst experience at this place too.
My point is , that if there is any person that needs to have there boat repair or service by a yamaha dealer , donot take it here, they will make everything and anything to lie to you and make sure you wont get your boat fix by things that the warranty will actually cover, they will try to make you pay out of pocket. If you need your boat service or get things repair or replace by the yamaha warranty , take it to cycles springs clearwater fl or any other place besides this one. What will be the point of buying a damn extended warranty for 2,700 dollars and you have a dealership like sunsport telling you that is no cover , and you call yamaha and you find out that they are cover by the warranty.... Be careful with this place.
My point is , that if there is any person that needs to have there boat repair or service by a yamaha dealer , donot take it here, they will make everything and anything to lie to you and make sure you wont get your boat fix by things that the warranty will actually cover, they will try to make you pay out of pocket. If you need your boat service or get things repair or replace by the yamaha warranty , take it to cycles springs clearwater fl or any other place besides this one. What will be the point of buying a damn extended warranty for 2,700 dollars and you have a dealership like sunsport telling you that is no cover , and you call yamaha and you find out that they are cover by the warranty.... Be careful with this place.
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