So nearly 20 days since the rod decided to vacate the block, the dealer has the replacement engine and expects to have the truck running by the end of the day tomorrow. Good news, but we're heading out of town, so I'll pick it up next week. Will be on another lake with another buddies boat (in the rain in tennessee), so no skin of my nose. I did rent an F250 to pull to the lake last weekend. No way I was gonna accept several friends offers to use their trucks with my current luck.
This is my first experience ever having to deal with an extended warranty company. It's the only extended warranty I have ever purchased.
It hasn't been easy or necessarily pleasant, but I am glad that they covered the repair. They don't do a good job providing a feeling of being trustworthy. It constantly feels like they are trying to get out of the coverage.
The call I got this morning from my service tech at the dealer started well when he said they had the engine, but he then told me there were some additional parts that he had requested coverage for that he didn't think would be covered. My question is "how can that be"? They're replacing the motor, anything associated with that has to be covered. He said that the hoses need to be replaced and he didn't think the company would cover it. He said their experience is that if they use the old coolant hoses, they would leak. He asked for authorization to move forward anyway and confirm I would pay if not covered. I asked what kind of money we were talking about and he said $32. I said go. Don't slow this down any more.
He said there were another $450 worth of parts he felt they would cover.
This nickel and diming has gotten old.
For those of you out there that manage relationships with clients like I do for a career, the one thing I can tell you is, never make your clients go through this. Suck it up and provide a great experience. You will reap the rewards in the long run.
Give a bad experience, and you will pay the price in the long run. A few dollars saved will never cover the cost of a dissatisfied client.
I hope you all have a great Memorial Day weekend and remember those that are serving or have served, especially those that gave their lives. Thank you to our Military, our Veterans, and our heroes, especially the ones we have lost.