2021 Yamaha 275SD engine died - thoughts?

[BGN123]

Fwiw what I’ve asked for is for them to accelerate the parts so I can get back on the water or sell. I have given up on getting payment for this. If Yamaha needs my 20k that’s sad. And Karma can be nasty.

Crappy experience. From what I can tell from other posts on this board, mechanic comments, and calling another dealer (first one I called had a 2020 275 with exact same problem due to misalignment where engine destroyed just like mine). I am pretty sure there is a defect on the boat (but I am not expert). If by having a Yamaha dealer / authorized repair shop fix the boat I waived my warranty rights then so be it. But this is a horrible experience.

I am trapped. Cannot sell it. Cannot use it. Yamaha acting like I did it. And no parts available even if price no object. That’s horrible. Even if they are right and I caused the problem, I guess the message is don’t have a problem otherwise you miss 6-12 months.

@Yamaha you ruined the boating year - thanks!

 

[HangOutdoors]

@BGN123 By your posts it appears that you have the means to put an attorney on it. That should get things moving along and possible remedy to make you whole and then some. I would if I were in your place, with the scenario that has occured.

 

[the MfM]

Coming soon to @Yamaha jetboats?

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[Quad]

@BGN123 By your posts it appears that you have the means to put an attorney on it. That should get things moving along and possible remedy to make you whole and then some. I would if I were in your place, with the scenario that has occured.

Agreed - a fraction of the overall cost to move the situation along things along. Yamaha may actually help you out with regards to warranty.

I know it’d been suggested before but if you have any legal services retained in general, a quick call now could lend helpful perspective.

 

[ripler]

You guys crack me up sometimes. Everyone must be forgetting that Yamaha wanted to send people to investigate the initial problem and the OP didn't allow them to. As I said in a previous post Yamaha would not be sending engineers to investigate a one off problem and now we are finding out that this isn't a one off case. IMO If Yamaha was allowed to come investigate the issue, we wouldn't be having this conversation. The OP can lawyer up all he wants and it won't make a bit of difference because Yamaha wanted to investigate the issue and now that the engine detonated you expect Yamaha to foot the bill? Make sure when you guys start the social media campaign against Yamaha all of the facts are included.

 

[HangOutdoors]

@ripler Who foots the bill is yet to be determined in the end. That is why we have a court system. Of course he should have waited to let Yamaha come and inspect and in not doing so obviously this has caused issue with them. Ultimately, that decision , may allow them to not do nothing. That is the decision the OP made. BUT, if this is more than a one time thing and/or it is a design/manufacture flaw then Yamaha should take care of it. If they know about it and they are hiding under the guise of not being allowed to inspect, that isn't a good thing. But it should be limited to the initial damage and resolution. If further damage was caused by not taking the proper route, than that is on the OP.

The way to get to the bottom of all of it is, if the OP didn't cause the issue, to have an attorney reach out to Yamaha, if they are non responsive, and if there isn't a resolution that is acceptable to proceed in court. Of course it is tough to get a full picture on some threads on a forum.

 

[mrcleanr6]

Alot of good points in the last few posts. In the end if yamaha doesnt feel they should cover it and they say this guy is beat then they should atleast fast track the parts and give them to the op at cost. This way its not costing them anything and they arent making a profit on this guy’s misery. its the least they can do

 

[zipper]

My opinion the the civil court system, in Vermont anyway, is a joke. We have been in several lawsuits in Vermont and Hawaii since the early 90's. We were awarded damages in a suit 3 years ago in Vermont. Lawyers all paid up, but we never were paid by the defendant. Lawyer wants more $$ to go after him. We put judgment liens on his properties, Big deal. He goes around paying cash for everything, Excavator business, even $70k trucks. He refuses to pay the damages, less than 10k at this point. But I am just letting the mandated 12% interest accumulate, as we were underwater on that judgment/suit. In Hawaii it was a banks' deep pockets, attorney's drawing it out over 5 years. At least the bank paid settled damages. Anyway, I could rant on, but the day is short.

 

[HangOutdoors]

@zipper I hear you and I definitely understand. Been there myself. Totally get it.

 

[the MfM]

Did @Yamaha ever issue recalls for the timing chain or oil cooler issues so that everyone could get their boats promptly repaired?

 

[jmargo]

Boat is under warrantee and the repair was made by a Yamaha authorized shop. Waiting for Yamaha to send engineers is not a requirement. If they had sent a letter saying any attempted repair prior to inspection will void the warrantee then it would be a done deal. They could have the broken parts if requested. A well written letter from an attorney versed in this sort of work should at least open some eyes.

 

[swatski]

Boat is under warrantee and the repair was made by a Yamaha authorized shop. Waiting for Yamaha to send engineers is not a requirement. If they had sent a letter saying any attempted repair prior to inspection will void the warrantee then it would be a done deal. They could have the broken parts if requested. A well written letter from an attorney versed in this sort of work should at least open some eyes.

If anyone eyes need open, it might perhaps be you.

Authorized dealer needs authorization to perform warranty work, in general. They may take some smaller claims upon themselves but anything major can only be done as a warranty repair per Yamaha (discretionary) approval.

That particular dealer performing that particular job went, essentially, rogue; performing unauthorized repairs, he was no longer acting in official capacity as an "authorized dealer".

 

[jmargo]

According to post #29 Yamaha agreed it was under warranty but wanted to look at it. The owner didn't want to wait and paid out of pocket. Yamaha and the service manager advised against it but didn't add stipulations regarding the integrity of the warranty.

 

[HangOutdoors]

All warranty work must be authorized by Yamaha. It is the process. Kind of plain and simple. Go outside of that and you could have issues. No different than my SUV my washer, my TV, my home, etc. Of course some service companies have authorization automatically on certain repairs, but for the most part it is usually verified and approved. Hell to get certain treatments medically you need to see what they will cover ahead of time.

Not sure why a boat would be any different, even in this situation.

 

[the MfM]

Could somebody or maybe @Yamaha describe how bad alignment/harmonics (or whatever) could cause the engine damage after the driveshaft was replaced?

I get that if @BGN123 bound up the impeller with duckweed or a rope to the point the driveshaft snapped engine damage is possible since there is no shear pin or clutch in the driveline.

But how could the engine be trashed the next outing by a new driveshaft?

 

[the MfM]

If anyone eyes need open, it might perhaps be you.

Authorized dealer needs authorization to perform warranty work, in general. They may take some smaller claims upon themselves but anything major can only be done as a warranty repair per Yamaha (discretionary) approval.

That particular dealer performing that particular job went, essentially, rogue; performing unauthorized repairs, he was no longer acting in official capacity as an "authorized dealer".

I’m the last one to say get a lawyer. This is clearly a situation that social media should arbitrate. But Insert lawyer speak here .....Magnum Moss act... (Though i do think it’d be interesting to see what one says.)

 

[HangOutdoors]

Could somebody or maybe @Yamaha describe how bad alignment/harmonics (or whatever) could cause the engine damage after the driveshaft was replaced?

I get that if @BGN123 bound up the impeller with duckweed or a rope to the point the driveshaft snapped engine damage is possible since there is no shear pin or clutch in the driveline.

But how could the engine be trashed the next outing by a new driveshaft?

All we are doing is hypothesizing without knowing exactly what took place on all ends of this. Perhaps the Dealer who did the work, screwed something up or didn't resolve the initial issue, no way to tell. It is either a major design flaw or something additional occurred.

 

[Chatt_Jetsetter]

Fwiw what I’ve asked for is for them to accelerate the parts so I can get back on the water or sell. I have given up on getting payment for this. If Yamaha needs my 20k that’s sad. And Karma can be nasty.

Crappy experience. From what I can tell from other posts on this board, mechanic comments, and calling another dealer (first one I called had a 2020 275 with exact same problem due to misalignment where engine destroyed just like mine). I am pretty sure there is a defect on the boat (but I am not expert). If by having a Yamaha dealer / authorized repair shop fix the boat I waived my warranty rights then so be it. But this is a horrible experience.

I am trapped. Cannot sell it. Cannot use it. Yamaha acting like I did it. And no parts available even if price no object. That’s horrible. Even if they are right and I caused the problem, I guess the message is don’t have a problem otherwise you miss 6-12 months.

@Yamaha you ruined the boating year - thanks!

I know all manufacturers have their issues; the fact is, like you guys have pointed out, this is bad publicity for Yamaha. I bought a Chaparral Vortex because there was exactly one left on the lot; the Yamaha dealer didn't even care we were there. However other than a couple minor cosmetic issues, I'm approaching the 20hr break in and it's been flawless mechanically. I'm in the tiny minority on this board in terms of ownership as most of you guys are Yamaha owners, but lately it seems there have been a lot of issues with those boats. Broken driveshafts, taking on water issues, etc.

I'm not trying to compare brands or say one is better than another, I'm just saying with so many Yamaha owners, you'd think @Yamaha would be a bit more soft handed with their customer relationships. I guess when you can't even fill the orders you have, you don't have to be.

 

[swatski]

but didn't add stipulations regarding the integrity of the warranty

where do you come up with this $hit?
If you have a Yamaha, did you read your warranty disclaimers? It's all there.

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[swatski]

I’m the last one to say get a lawyer. This is clearly a situation that social media should arbitrate. But Insert lawyer speak here .....Magnum Moss act... (Though i do think it’d be interesting to see what one says.)


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I struggle to understand the logic of some of the "hire a lawyer" posts here.

In this case, with the scenario given in this thread, how would you prove the first attempted repair - unauthorized by the manufacturer - was not causatively linked to the subsequent engine damage/failure? - in front of your Magnum Moss judge.

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