swatski
Jetboaters Fleet Admiral 1*
- Messages
- 12,806
- Reaction score
- 18,572
- Points
- 822
- Location
- North Caldwell, NJ
- Boat Make
- Yamaha
- Year
- 2016
- Boat Model
- AR
- Boat Length
- 24
I have had the Keelshield (9ft) from Gator Guards installed some time ago. Then, I managed to put a big gouge in it - you can see it in the picture below. Basically, manuevering in strong current and wind on my river, I ended up hitting a concrete ramp that I never used before, also broke one of my vee-vee guides a minute later (it was not my day)... But anyhow, the guard save my a$$ from damage to the keel/hull as there was no visible damage to fiberglass or gelcoat underneath that I could see or feel at the affected spot. It almost is like the guard (Keelshield) popped/exploded at the point of impact, protecting the gelcoat. You can kind of see that in the pic.
I finally contacted the Gator Guard about a warranty claim last night. Since I could not find any receipts, correspondence, or proof of purchase, I kind of assumed I was screwed as I could just give them my address and phone number along with the picture of the damage.
Here is their response, received from Sue at Gator Guards within few hours of contacting them by email (best warranty claim interaction ever):
"This is absolutely covered under your warranty and we'll get a replacement piece out today. I've attached a copy of our removal instructions so you know how to get the damaged piece off.
Many Thanks for your support and please feel free to contact me if I can be of further service."
Really made my day, thought I would share my experience here. If anyone here is on the fence about KeelShield, I give it a 100% recommendation. Works as advertised and their warranty process could not be any better, I don't think. I am not looking forward to replacing it..., but will be doing it this weekend.
I finally contacted the Gator Guard about a warranty claim last night. Since I could not find any receipts, correspondence, or proof of purchase, I kind of assumed I was screwed as I could just give them my address and phone number along with the picture of the damage.
Here is their response, received from Sue at Gator Guards within few hours of contacting them by email (best warranty claim interaction ever):
"This is absolutely covered under your warranty and we'll get a replacement piece out today. I've attached a copy of our removal instructions so you know how to get the damaged piece off.
Many Thanks for your support and please feel free to contact me if I can be of further service."
Really made my day, thought I would share my experience here. If anyone here is on the fence about KeelShield, I give it a 100% recommendation. Works as advertised and their warranty process could not be any better, I don't think. I am not looking forward to replacing it..., but will be doing it this weekend.
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