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I wish you were closer to Tennessee, I would hook you up. There nothing wrong with the acm. And I don't want to get your hopes up but the service advisor is blowing smoke. We never, ever, have 2 techs in that kind of job. I've been in service for over 20 years and been running my Ford service department for 10. I order a new sync module on everything that's 17-19. I don't care if there's updates or not. You bought a warranty and let them pay. I get so frustrating hearing about people not getting good results from service departments. I'm sorry you don't have it back yet. If you feel like talking s vacation this way PM me and I'll get stuff done for you.
Do you have Ford premium care warranty or is it a aftermarket warranty?
That irks me so much, it just makes me so mad at some service departments. I'll give you a perfect example, I've been fixing one for four days just cause I've been fighting a hack that worked on it before. Bad electrical connections, then bad vacuum connections, it's just so frustrating to follow behind someone who doesn't care. If there's anything I can help with I will try hardest, as long as it's at a Ford dealership. I know ford is not perfect
I hear ya, it's busy as could be. I can tell you that we have been 2-3 weeks behind the past month or so. Just been super busy.
Yeah Ronnie. I was looking at new ones over the past week or recent used ones. They lost their minds on those prices. When i had my last 2017 F150, never had a problem Thing was rock solid. Turned it in and got this, starting to regret that decision, but i have hope. Really like this one, just getting tired of the issues. Tows like a frieght train. Maybe i just got unlucky with this one
Intermittent electrical problems are the absolute worst. Early in my electronics career, I had to repair an old piece of high priority classified communications equipment that would regularly fail at unpredicable times. I'd quickly visually check the buss glass fuse of course and move on through the power system. After about 15min, it would magically start functioning again for no apparent reason. After hours of this troubleshooting game, I finally went in with the power hot and found the problem - it was the glass fuse all along. The fuse would eventually get a little warm, and the internal wire would sag enough on one end to very slightly break contact but still look good. When it would cool, it would resume it's connected position as resume functioning. Grrr.....Update. Got a call from the Dealer, they are having issues now and think it may be something else besides ACM. They said they have two Tech's on it with meters and a lot of stuff pulled apart and they cannot figure out why the problem is happening. They are not sure what to do and not sure when I would get the vehicle back.
Hopefully I get a better call tomorrow.
I would bet the update crashed it. That is not the brain but it is a driver for the brain.
