Update to my situation. My dealer had been given approval to repair my boat 04/23. I decided to hold off until the fall since our season is short enough up here in the northeast. Reached out to the dealer this morning to let him know I am done boating for the season and can bring the boat up to him in the next week or two. This was the response I got:
Korey,
As you know, we had another boat here with exactly the same issues yours does. The description we were given from Yamaha on what was required to resolve the situation proved to be grossly inadequate....dare I say highly inaccurate. We did the work... the results are excellent... BUT, the labor investment required to execute what the vessel actually needed to resolve things was, to say the least, several times what we had been advised. Areas where we were told the bonding agent was confined to were completely incorrect. The bottom features which we were told were not affected and could be ignored were also incorrect. The further the FG techs went, the lower the accuracy of what Yamaha had coached us on went.
As of this writing the warranty claim we submitted to Yamaha for this vessel on March 8, 2023 has not been responded to. Follow up has been ignored. Once we learned what we now know about what this service really requires, and that Yamaha was not forthcoming with the support we had been led to believe we could count on, Irwin ownership became more deeply involved, including making it perfectly clear that NO repair to ANY other vessels with this issue would be performed by this dealership, period. Instead, Irwin approached Yamaha and requested that vessels requiring these repairs be sent back to the factory for resolution. The response? ... "Yamaha doesn't take boats back".
At this point I have been asked to stand down on this. The best course for you to take is to contact our Asst. GM, Tim McClare (included on this message) for additional guidance. He can help answer the numerous questions I'm betting you have. I would ask you to resist calling Yamaha directly until after you have spoken with Tim.
I wish I could offer you more assistance but I've done all that I can up to this point.
Looks like I'm going to have to deal with Yamaha directly on this one. What a shame, I've been a Yamaha fan for years. Numerous motorcycles and boats, never wanted to buy another brand. Now I may never buy another Yamaha product again.