Damaged boat at pickup

[Tro210]

Did you have a pic of the scratch? was it in the white part of the boat or in a colored part of the gel coat?

Posted pic on origanal post last night. If you didn't see it

 

[HangOutdoors]

Yea they hit something with that or pulled the boat with something stuck there. TBH, in the white gelcoat once repaired you will not even notice. I am ok at gel coat repair and I patched one bigger for another member last fall whom lives in the area in the white and after we finished sanding and buffing you couldn't tell it was there.

I am sure they will fix that nicely for you.

 

[SCP1]

With the current market, just be happy to have a boat. I know this is frustrating but the dealers have the upper hand.

 

[Chrisbert]

You would be surprised by the number of new vehicles that go to the body shop at dealerships before customer delivery.

 

[Tro210]

I understand things happen. I also understand how hard it is to get a boat. That doesn't mean customer service should go out the window.

 

[SCP1]

I understand things happen. I also understand how hard it is to get a boat. That doesn't mean customer service shouldn't go out the window.

I agree a 100%, I feel like most dealers are taking advantage of the situation. Which in the long run is not a good business practice.

 

[Yambers]

I understand things happen. I also understand how hard it is to get a boat. That doesn't mean customer service should go out the window.

I didnt even get a tank of gas or a detailing. Filled it up on my way home. My dealer might have actually told me that I already got a great deal because they forgot about the damage on the boat and the cost to fix it before they listed the price.

Sadly, customer service doesnt mean diddly right now to many companies. They have it, you want it. They figure they have you right where they want you because there are not a ton of Yamaha dealers in close proximity. Its not like a string of Chevy dealers on the same strip of road.

 

[CanTex]

To me depends on how the situation unfolded. Did you drive several hours to the dealership to pick-up your boat, only at that time discover the damage or is the dealership a 5 minute drive from your house? If this truly costed you time and money the dealership should make it right, if this is a minor inconvenience I'd let it go.

 

[Tro210]

To me depends on how the situation unfolded. Did you drive several hours to the dealership to pick-up your boat, only at that time discover the damage or is the dealership a 5 minute drive from your house? If this truly costed you time and money the dealership should make it right, if this is a minor inconvenience I'd let it go.

1hr and a half away

 

[drewkaree]

I understand things happen. I also understand how hard it is to get a boat. That doesn't mean customer service should go out the window.

So you have an expectation of what you want to happen. You haven't said what this might be, only the ephemeral "they should do something". What do you want to happen, so we can go from there. Lacking that, you will get comments like those - have your concerns about the repair being noticeable been assuaged?

 

[Tro210]

So you have an expectation of what you want to happen. You haven't said what this might be, only the ephemeral "they should do something". What do you want to happen, so we can go from there. Lacking that, you will get comments like those - have your concerns about the repair being noticeable been assuaged?

No i was kinda wanting to see suggestions from others. I have gotten some from ppl on here. Looks like i will have a resolution next week I hope.

 

[Tro210]

Got boat back looks good and just got guarantee on the work done and boat delivered to use. The dealership could have better communication with the customer. Thanks for the responses.