General Insurance Question...who are you using

[Scuba_ref]

Hello everyone,

We have had State Farm for 20 years and are thinking of divorcing them. Have seen a noticeable decline in their customer service. My daughter had a terrible time with them getting her brand new car repaired after hitting an enormous dog at 60 mph.

We recently moved to the Phoenix area and have to change agents anyway, so thought we might look at carriers as well.

Any recommendations?

 

[Acard7]

Went through hell with our hail claims from last month with State Farm. My local agent really helped us make sure we got the money we deserved, but totally agree that the service is absolutely horrible anymore. Been with them for 18 years and really thinking about moving on as well.

I’ve heard good things about American Family Insurance. Farm bureau I don’t believe is too bad either.

 

[FSH 210 Sport]

I have American Family, I’ve had two claims on my truck and their alacrity was amazing. The agency owner even called to make sure everything was proceeding quickly. I have all my insurance with them which gets me discounts on the bundled package.

 

[nobodyneeds2]

I think insurance mostly depends on where you are , state farm most of my life , but when we moved to colorado, we dropped them and went to progressive because the agents were less than helpful and the rates quadrupled, moved to ark in 2018 , dropped progressive and found an independent agent because of the same issues we had when we moved to colorado, same thing when we moved back to alabama in 2021 , went back to state farm , moved to fl last fall , shopped around for a while , moved home insurance to an independent, kept trucks and boat with state farm,it all depends on where you are and who you talk to , do some research and you'll usually make the right choice