- Messages
- 3,148
- Reaction score
- 3,414
- Points
- 362
- Location
- Panama City, Fl
- Boat Make
- Yamaha
- Year
- 2016
- Boat Model
- Other
- Boat Length
- 19
Although we don't have a written policy that states we replace parts at no charge, under most circumstances Thrust Vector & Lateral Thruster parts are warrantied no matter what the cause, even including complete replacement of the entire system if necessary. This is an unwritten policy because it is done more as a customer courtesy. The only thing we ask is for customers to pay shipping which typically amounts to about $10.
A written policy is being done at the moment and will be posted to our website soon. We have been hesitant to create a written policy because we typically give alot more parts away for free than other companies do and did not want to find ourselves in a situation where a the courtesy was turned into a rule. Again it is a customer courtesy that we give free parts in cases where someone has damaged a fin, cross member, etc. We don't have to but we do in order to provide fanatical customer service.
A written policy is being done at the moment and will be posted to our website soon. We have been hesitant to create a written policy because we typically give alot more parts away for free than other companies do and did not want to find ourselves in a situation where a the courtesy was turned into a rule. Again it is a customer courtesy that we give free parts in cases where someone has damaged a fin, cross member, etc. We don't have to but we do in order to provide fanatical customer service.