The irony is that when I started this thread I was strongly inclined towards the CJS Viper system, (for reasons stated in an earlier post). But it seemed prudent to ask users with plenty of hours their experiences before deciding. 5 minutes to post the question and then wait for some confirmation that it was the right decision. Simple enough and, frankly, one of the great benefits of forums like this existing. One of Jeff's first responses included the challenge to "ask his customers", which seemed odd in itself because that was EXACTLY what I was doing via the only means I could think of - posting on this forum. Instead of letting his population of users close the sale for him, he lost the sale to me, and likely a few others, with his behavior.
Anyway, this is as pointless as telling Trump to stop tweeting. I do admire the passion he has for his product, but the tone of his responses is generally defensive and too often insulting. I doubt he'll ever be able to see that himself - he is just not wired that way, I guess. It is a form of bullying, and like Trevor, I think it is appropriate to call him out on it. I am voting with my wallet and this thread will be here for a long time to help future potential customers to decide if he is someone they wish to support.
I agree with the post which stated that his best strategy would be to engage someone else to interact with the public. I am not suggesting PR or BS, just someone to act as a buffer. "Telling it like it is" is fine, but being rude and condescending is not. Since he cannot seem to control it, he should take a step back.
For what it is worth, the new web site is certainly a big improvement, so please tell your son-in-law good job and give him my best wishes for his full recovery.