I bought my boat new, 255 HO, in August 2016. We racked up 12 hours by the end of September 2016, at which time the boat was put away for the winter. However, oil and filters were changed at 10 hours and drive shafts were lubed (I performed this myself). I contacted the dealer in late June of 2017 about a leak that caused the bilge pump to kick on every 20-30 minutes while anchored. He responded with an email that said to lube the driveshaft and check the drain plugs. In early August 2017 the boat was dropped off to officially diagnose the problem and also to replace the gauge cluster, as it had spider web cracks in the plastic face (boat has 24 hours). On August 30, 2017 I asked what was going on with the boat he responded "We removed the ride plates to reseal them where the water intrusion was. I should have a gauge cluster here tomorrow or Friday from BRP." At that point he had the boat almost a month. We picked the boat up on September the 8th, drove straight to the boat launch and the boat wouldn't start. We called the dealer and he couldn't figure it out, so back to the dealer the boat went. He has the boat another week to figure out why it won't start and the solution was that they forgot to marry the new gauge cluster to the computer. Boat was picked up September 15th, oil and filters were changed, driveshafts lubed (all by me) and then put in the garage for winter storage. The boat was put in the water for the first time this year on May 26th, but only for a short ride across the bay. As I was pulling the boat out of the water the bilge pump kicked on, which made me question wether the dealer had actually fixed the problem from 2017. With all the crapy weather we didn't get a chance to take it out again until June 16th. While riding out to the sandbar the check engine light comes on with fault code P2245. While anchored watching my kids play on the sandbar the bilge pump kicks on. So I started the timer on my phone and at 22 minutes the bilge kicked on again. I immediately emailed the dealer telling him about the problems and he emailed me back saying that he didn't see where any oil changes had been performed. I was unaware that an oil change could cause water to build in the bilge area (being facetious). So I took the boat to him the next day (boat has 27 hours). While at his store the following day I told him I did some research the prior evening and found that the carbon seal seems like the likely cause of the water intrusion. He states that it couldn't be the carbon seal as they don't wear out until 200-300 hours and that if it were the carbon seal then there would have to be some kind of misalignment in the drive shaft. He informed me that he would be talking to scarab to figure out this problem. His email from June 22 states "We were able to get it squeezed in the shop late yesterday. So we could remove the exhaust pipes to gain access to thru-hull fittings. We found you have a carbon ring leak at this time. We are getting parts from BRP as well as an oxygen sensor for check engine light." This leads me to believe that the dealers and mechanics are either inept, under trained or getting the wrong information from scarab.
