Cylinder Water Intrusion

[rbaker2500]

Hopefully to find some answers here as I haven't been able to acquire much info from the dealer or from Yamaha. I am new to jet boating as I have been around primarily outboards my whole life.

I was out fishing and when I went to start the engines to head in the Port Side engine wouldn't turnover, no click, no nothing when turning the key. I looked around under the helm for blown fuses etc. at no prevail. I idled the boat in at "NO Wake" back to the boat ramp on the starboard engine (couple hour ordeal) and immediately took the boat to the dealer to look into. Never once after idling in did I try to turn the port side motor over, and I informed them that I had idled in on the one motor solely to protect the port motor from hydro lock if water had intruded the cylinder and to not start until diagnostic was completed.

Since being dropped off 6/28, I have received a work order that was sent in to Yamaha (Y.E.S.) stating Starter was seized, tech bypassed the starter and started the engine, tech stated "Engine started ok" that Diagnostic Test and Cylinder leakdown test was performed #1- 32% C.C, #2- 28% C.C, #3- 19% C.C. / Tech removed valve cover and found the gasket had failed internally, Tech removed cams and they were flattening due to internal oil leak.

The dealer failed to submit my YES service plan when I purchased the boat back in April. They have since submitted a YES contract to them (on 7/8) with a contract initiation date after the date of occurrence/failure. Yamaha of course denied the warranty claim due to the dates not aligning. The dealer is stating it will be my responsibility to cover the 6300$ for the repairs listed above, or to cover on insurance, and is saying that Yamaha denied the claim due to water intrusion into the cylinder. I have received absolutely no real documentation on, cause of failure from the dealer and have been led to believe this whole time that they see no reason as to why Yamaha wouldn't stand behind this and be covered under warranty so the 6300$ repair bill they are now stating I am responsible for was very unexpected.

Since the denial of the original warranty claim being sent in the dealer has since sent the head over to another shop to have a pressure test performed on it

I guess my questions are;

Firstly, is it really that easy for a down motor to ingest water into the cylinder? I literally idled it in, as I had come across many threads on here stating to "Do not go over no wake if coming in on 1 motor is the only available option"

Secondly, has anyone ever been in any sort of a similar situation with a dealer on a manufacture warranty claim, if so what is the best way of getting any information from them or from Yamaha.

 

[Neutron]

Ok a few warning flags come to mind
First engine wouldn't start because of a seized starter(find it hard to to believe but possible)

If it started ok then why remove the valve cover. And you cannot determine a blown head gasket from there. And i call bullshit on the camshafts being damaged.

If you have your sales paperwork that shows the yes was paid for and the dealer didn't submit it then they are on the hook for the repair. You paid them, they kept the money their fault.

I wouldn't let them fix my lawn mower if they are creating a problem that doesn't exist

If a motor on a ski or jetboat comes it for a no start problem to my shop, 1st thing to do is pull the spark plugs and try cranking. If still nothing i keep the plugs out till i fix the crank problem. Those guys are hacks

 

[rbaker2500]

Ok a few warning flags come to mind
First engine wouldn't start because of a seized starter(find it hard to to believe but possible)

If it started ok then why remove the valve cover. And you cannot determine a blown head gasket from there. And i call bullshit on the camshafts being damaged.

If you have your sales paperwork that shows the yes was paid for and the dealer didn't submit it then they are on the hook for the repair. You paid them, they kept the money their fault.

I wouldn't let them fix my lawn mower if they are creating a problem that doesn't exist

If a motor on a ski or jetboat comes it for a no start problem to my shop, 1st thing to do is pull the spark plugs and try cranking. If still nothing i keep the plugs out till i fix the crank problem. Those guys are hacks

I am currently leaving the name of this business out just solely due to they have the motor of my boat tore apart (where I purchased it, and a well known boat sales/service facility here in my area). I definitely agree with you on the red flags. I’m no boat mechanic, but there are people out there that have pulled sunken boats out of the water and salvaged engines.

And I 100% agree on the why dig into the head if it the motor started up and ran ok. Also don’t agree with the cams being damaged, this boat has less than 50hrs on it.

Just trying to get some insight on if I’m just thinking crazy or if my thoughts on getting the run around are valid.

This dealer will not send me absolutely any of the correspondence between them and Yamaha. Stated that the information with them is between “said dealer, and Yamaha” that these contacts are not for public knowledge.

If I’m not mistaken if a warranty claim is denied, whoever is performing the warranty work is responsible for extending the reasoning to the owner correct? Because Yamaha has also stated that they cannot directly send me any supporting information in regards to the claim. Just really don’t know what to do in this situation. I can already hear their response when I tell them I’m not paying for it due to them not filing the paperwork, they are going to say “Yamaha wouldn’t have warrantied it anyway so we’re not paying for it either”

 

[Neutron]

I am currently leaving the name of this business out just solely due to they have the motor of my boat tore apart (where I purchased it, and a well known boat sales/service facility here in my area). I definitely agree with you on the red flags. I’m no boat mechanic, but there are people out there that have pulled sunken boats out of the water and salvaged engines.

And I 100% agree on the why dig into the head if it the motor started up and ran ok. Also don’t agree with the cams being damaged, this boat has less than 50hrs on it.

Just trying to get some insight on if I’m just thinking crazy or if my thoughts on getting the run around are valid.

This dealer will not send me absolutely any of the correspondence between them and Yamaha. Stated that the information with them is between “said dealer, and Yamaha” that these contacts are not for public knowledge.

If I’m not mistaken if a warranty claim is denied, whoever is performing the warranty work is responsible for extending the reasoning to the owner correct? Because Yamaha has also stated that they cannot directly send me any supporting information in regards to the claim. Just really don’t know what to do in this situation. I can already hear their response when I tell them I’m not paying for it due to them not filing the paperwork, they are going to say “Yamaha wouldn’t have warrantied it anyway so we’re not paying for it either”

I would be calling yamaha customer service directly and explaining everything from the starter to the tear down as well as you not having coverage even though you paid for it

 

[Neutron]

78 for environmental fee, 195 for freight, 351 for shop supplies. They are definitely ripping you off. Those fees alone are ridiculous.
Their labor is way off base too

 

[rbaker2500]

Spoke with Yamaha, and explained the whole dynamic, they have stated from what they can see on my claim that got denied, is it got denied by the obvious "dates not reflecting the date I purchased the boat or before the occurrence", can't say that I can blame them on that side of it. They also stated that they cannot supply me with any formal information in regard to why the claim was denied and that I would have to obtain that information from the service dept at the dealer. Head shop stated that the head was pressure tested and resurfaced and picked up 2 days ago. Dealer still stating that they are waiting for the head shop to return the head, still cannot get the dealer to provide "Cause of Failure". What a nightmare!

 

[FSH 210 Sport]

Here is the main thing for this whole episode.

Do you have a receipt that you paid for the YES warranty when you bought the boat? If you do, and I don’t like this, it’s time to get a very good attorney involved FIRST before you give that dealer one cent for anything other than say a diagnostic fee.

Let me say that again, DO NOT PAY ONE CENT towards the repair of the boat and get an attorney if you have the proof that you paid for the warranty and the dealer just kept your money and didn’t send it off. They are totally on the hook for everything, including attorneys fees at this point. You need to speak through the attorney at this point.

 

[rbaker2500]

Here is the main thing for this whole episode.

Do you have a receipt that you paid for the YES warranty when you bought the boat? If you do, and I don’t like this, it’s time to get a very good attorney involved FIRST before you give that dealer one cent for anything other than say a diagnostic fee.

Let me say that again, DO NOT PAY ONE CENT towards the repair of the boat and get an attorney if you have the proof that you paid for the warranty and the dealer just kept your money and didn’t send it off. They are totally on the hook for everything, including attorneys fees at this point. You need to speak through the attorney at this point.

Yes I do have proof of receipt of the YES contract. And that’s kinda how I have been feeling about the whole deal. Hate to have to go that route but I guess it is what it is. Have been trying to give them the chance to make it right

 

[FSH 210 Sport]

Yes I do have proof of receipt of the YES contract. And that’s kinda how I have been feeling about the whole deal. Hate to have to go that route but I guess it is what it is. Have been trying to give them the chance to make it right

If you want to give them one more chance approach them with a COPY NOT THE ORIGINAL of your receipt and tell them flatly that you paid for the warranty in good faith and the burden of cost is on them. When they ask if they can keep the paper you give them, be sure and say, sure it’s a copy I have the original at home. They also have the same records. Fuckers.

These people kited your few thousand dollars for the YES warranty, that is fraud and last time I checked is a criminal offense. They are trying to bully you into thinking “oh hey, yeah we fucked up but the burden is on you”. FUCK THEM! Man I really don’t like this kind of shit.

Again, do not pay one cent to them until they acquiesce in writing that they will cover everything, and I mean everything at this point because they’re trying to fuck you over and that is the price for being a criminal. How does the song go? Anything less is a felony.

You are obligated to nothing. Call Yamaha corporate to make sure there isn’t some you do have to pay under the contract for the YES warranty. Sometimes you have to pay diagnostic labor etc..even then I’d make the shady mf’ers pay for that as well. Otherwise you go to court and the law gets involved.

I would be surprised if the owner of the dealership knows what is happening, if you get denied again, you could approach the owner and tell him this is the last chance they have before you take other steps to get this remedied. If the owner(s) don’t satisfy you, you know which way to go.

Also, find another dealer.