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I've read through all of your posts in this thread again, and don't see anything that seems to lay out what your idea of a resolution would look like.
I get the feeling that the consensus may be swayed one way or the other, based on that information. As of yet, nothing seems to be forthcoming, so implying that the dealer isn't reputable, based on multiple experiences of many, including your own, isn't one of those "truths" we can point to.
Given the info shared here, what exactly are you looking for?