Who uses RoadRunner, Time Warner Cable, Spectrum or Charter as their ISP?

[Bruce]

This group of ISPs has chosen to block emails from the forum to their subscribers for over a year.

I have made several attempts to resolve this issue but have not been successful.

This issue will have to be resolved by customers asking for the block to be removed.

I believe that this Time Warner Cable forum would be a good place to raise the issue and that a group of members doing so would receive more attention than a single member.

I would be happy to provide the relevant logs and help with drafting posts.

Are there any volunteers?

 

[subysti]

I went in to the online settings for my charter acct and added jetboater.net as a safe sender. I guess we will see if it helps.

 

[Bruce]

I went in to the online settings for my charter acct and added jetboater.net as a safe sender. I guess we will see if it helps.

Thank you. Did you add jetboater.net or jetboaters.net?

 

[Bruce]

@subysti, I sent you two test emails. One through my work server and second through the forum server.

I believe you received the first but the direct email continues to be rejected

Jun  5 19:58:37 JetBoaters postfix/smtp[28108]: 278E4169B14: to=<subREDACTED>, relay=mx0.charter.net[47.43.18.9]:25, delay=922, delays=920/0.02/1.2/0, dsn=4.0.0, status=deferred (host mx0.charter.net[47.43.18.9] refused to talk to me: 554 impin007.msg.chrl.nc.charter.net cmsmtp 198.199.84.246 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#In-1000)
Jun  5 19:58:37 JetBoaters postfix/smtp[28110]: 1B5C1169B1A: to=<subREDACTED>, relay=mx0.charter.net[47.43.18.9]:25, delay=536, delays=534/0.03/1.1/0, dsn=4.0.0, status=deferred (host mx0.charter.net[47.43.18.9] refused to talk to me: 554 impin016.msg.chrl.nc.charter.net cmsmtp 198.199.84.246 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#In-1000)

Looking at the logs we have 113 bounce notices for your email address in the last two days.

 

[Julian]

I use spectrum as my ISP, but not as my email provider. I suppose I could create an email address and associate it with the forum?

 

[F.M.]

I use spectrum as well, but don't use their email.

 

[Bruce]

I use spectrum as my ISP, but not as my email provider. I suppose I could create an email address and associate it with the forum?

That could be an excellent way to get from action to remove this block. Not being a customer I do not have any leverage.

 

[anmut]

Spectrum here, but never their email. If we had any other choice we would go with them. Spectrum is probably the worst run company I've ever had to deal with.