A letter to Yamaha...

[Grover70]

Dear fellow FSH boaters,

After having some QC issues on my '17 FSH, most of which I have posted on the forum, I decided to write a letter to the WaterCraft Group President, Dean Burnett, outlining the issues and steps I took to resolve them. It was not a nasty letter and spoke of my desire to continue to be a Yamaha boat owner.

This week I was contacted by a Customer Service Representative by phone who followed up on my letter, point by point, and asked for more pictures, which I happily provided. She was asking the questions directly from the manufacturing floor management and needed more details.

In addition, today I received a letter from the President which is attached.

Whether nor not this actually results in change, and I hope it does, it's a positive reaction to constructive criticism, not a defensive one. Let's hope there are good ears on the other end that listen and enact our solutions to the issues we see.

Safe boating!

 

[Julian]

I've been lucky to meet many of the Yamaha boating leaders and I can say they really do want to deliver the best boat possible-every time!

In the past I have emailed about problems members (multiple) were having, and often they said they'd seen the thread and were taking action to address.

 

[rsg1963]

Hope springs eternal. Kudos to any corporation still wanting to deliver a better product and actively listen to consumers input.

 

[Tonkatoy]

Wow, great job reaching out to Yamaha.
Thank you.

 

[Grover70]

Thank you sir.