WARRANTY items Yamaha Refused to fix.

[dan144k]

1. Oil cooler bolt failures.
(Yamaha has no knowledge of problem)

Maybe someone
important at Yamaha will follow this thread.

Yamaha ended up fixing my reverse cable under warranty

 

[Kevin107]

Spider cracks and upholstery cracks?

 

[txav8r]

My guess is this is dealer driven, not Yamaha driven. Yamaha is standing behind the bolts today. I would try another dealer. Have them show you where you hit anything! If you did, there would be damage to more than a broken cable. This is outrageous! Go over the head of whoever your talking to...this is a dealer issue, they are the ones that submit and get claims handled.

I just dropped my boat off at Phil Dill Boats and I didn't even buy from them this time, they are getting ALL of my warranty work approved by Yamaha. If they go through the proper channels and you have proper evidence of a warranty issue, it gets approved. So my recommendation to you, is to go to the service manager and get him to see the importance of taking this to Yamaha. The bolts are an issue, especially on your boat! Spider cracks however, are cosmetic, and if they are not stress related during assembly, you may have a battle there. Upholstery they will cover, if it is apparent that it is a manufacture error. Even some spider cracking they will cover.

Let me explain the difference in dealers. At PD, when a boat comes in, they fix any spider cracking they see, and they buff any damage from the worthless bow roller...then they replace it with a non marring roller!!! This is quality dealer character doing what quality dealers do. They don't go the extra mile because you blow a gasket, they do it because that is their business philosophy and the way they treat their customers. And I am sure someone could have a bad experience there because 100% isn't attainable by anyone...but they would do their damnedest to make it right. So if your dealer isn't cutting it, find one that will and then give them your patronage.

 

[Zarrella]

Well said Mel! Maybe you should become a dealer....Hell you would have the Yamaha market sewed up!

 

[txav8r]

Thank you John, but I don't think I would be a very good businessman. Too much of this has a balance between doing what is right, and making your business model work. It can't be too far either way. Besides, I would not want to compete with PD...they do a really good job!

 

[Julian]

I'd be surprised if that was Nielsen's in Fox Lake? They were awesome for my warranty work.

 

[dan144k]

Dealer seams to be doing all they can.

Mother Yamaha has a big DENIED stamp I think.

My dad use to work a state job. He says they would deny everything the first time, and 80% of complaints would just go away. People would forget, not complete more paperwork, or give up.

These website forums are great.

 

[txav8r]

@dan144k I agree this seems to be many dealer philosophies...but Yamaha is no longer doing this according to recent reports from the membership here and before. If they are giving you a blanket no, then maybe you want to go ahead and call Yamaha Corporate. I would give them the name of the dealer, the person your talking to at the dealer, and as much detail as you can. They are even warrantying boats outside of warranty on the bolt issue.

 

[Geiger41]

Does anyone know if my model has a history of this issue? If so is there any chance of a recall where we can take our boats to the dealer and get the problem resolved before it happens ?

 

[Gym]

Well said Mel! Maybe you should become a dealer....Hell you would have the Yamaha market sewed up!

Naw, I think Mel would be better suited to the Mod Squad.

 

[itsdgm]

Unfortunately for many guys going to another dealer is a lot easier said than done. There used to be about 4 or 5 dealers within a 50 mile radius of me. Now I know of one. Doesn't matter much to me now since I'm out of warranty anyway. It's easier, more affordable and more convienant for me to just fix things myself. But for some guys (that want to take it to a dealer) it might require a day of towing the boat going to and from their next dealer. That's a lot of gas and time.

 

[txav8r]

Yes. I agree with that @itsdgm , Dennis, it is. But the point is that some of these dealers are not doing their job apparently. I can't imagine Yamaha saying yes to 10 and no to 5. It just is a matter of meeting the criteria to them. Their measuring stick has changed by all apparent observation recently. And they are fixing these issues. I have not heard of them fixing something that has yet to break outside of a recall. And their fix was in 2011 @geiger41 , you aren't a player...until the fix proves to not be a fix. Even a guy with a 2010 boat may never have a bolt issue. You just have to realize that the odds are not in failure, it us just going to be a small percentage that actually have an issue. You are just ultra keen on it because of the forum. But...I chose a 2012 to avoid the issue if possible and if you have a 10 or 11...just keep an eye on it, that is all you have to do. If you have a bolt break, take it in. We have read how Yamaha is handling this and it seems to be pretty upright. If a boat is being refused on this, something else is up on this.

 

[Murf'n'surf]

If anyone gets a warranty repair refusal, call mother Yamaha and ask why. Put the heat on them, you guys paid plenty of money in that sticker price to cover these types of repairs.

 

[davel501]

I am dealing with the same dealer and it is Nielsens in Lake Villa. The service manager appears to be submitting them as bolt repairs. I tried to educate him but not sure I did a good job.

I did call Yamaha and spoke with a product specialist that knew nothing about the boat. She said they would not throw parts at the issue and that my only option was to have the dealer call techline.

This whole experience is very much like my ignition experience on my Chevy Cobalt.

 

[redthumper9]

Regarding my recent situation with oil cooler bolts.....I made sure that the dealer put in his report, that I was aware of the ongoing problem with the 2010 and some 2011 boats. I also made sure that they included thay the customer was aware that a change had been made to the oil coolers in late 2011, to combat this problem. Even though my dealer said he hadn't seen this situation before, I had him look up on the parts diagram how the new ones had been changed to accommodate a larger bolt. Maybe this, along with the fact that my boat has only 45 hours now, helped my case.

 

[Skysurfer2010]

Add rear transom remote (aquativ AV) to the list. Unless it fails within the first year in which case the manufacturers warranty will cover it. My dealer even admitted it's a common failure yet wouldn't do anything to help.

 

[davel501]

Add rear transom remote (aquativ AV) to the list. Unless it fails within the first year in which case the manufacturers warranty will cover it. My dealer even admitted it's a common failure yet wouldn't do anything to help.

My dealer got mine replaced out of warranty after it melted during the second or third year. The wireless one was terrible but the wired one has been great.

 

[davel501]

Regarding my recent situation with oil cooler bolts.....I made sure that the dealer put in his report, that I was aware of the ongoing problem with the 2010 and some 2011 boats. I also made sure that they included thay the customer was aware that a change had been made to the oil coolers in late 2011, to combat this problem. Even though my dealer said he hadn't seen this situation before, I had him look up on the parts diagram how the new ones had been changed to accommodate a larger bolt. Maybe this, along with the fact that my boat has only 45 hours now, helped my case.

With the exception of the hours your story is the same as mine, just with different results.

 

[Cobra Jet Steering LLC]

I have to say I was impressed with Yamaha warranty coverage.
I had 500 hours on a supercharged ski that developed a bad heat sensor.
I checked everything and tried different things but it was to no avail.
The alarm would go off even if the engine was just started for the first time of the day.
After having the worst experience in my life with KAWASAKI warranty and the local dealer.
I documented that ordeal on the pwc weekly board.
I must say I was totally apprehensive about bringing my ski to Yamaha to get it fixed.
To my surprise the ski was taken care of and it cost me nothing.
That is one reason why I will only buy Yamaha.
I actually called the dealer today and told them I need a new fx ho cruiser and soon I will be purchasing another , both will have the 5 year warranty as always.
Oh and if you are looking for boat insurance I would strongly suggest progressive,, after having my ski and trailer destroyed on the interstate last Sunday these people went out of their way to handle everything very quickly. And very satisfactorily in every way. I Applaud them.

 

[Murf'n'surf]

Destroyed? We need details......and pics!