Definitely not something I like to hear. I am in business for myself. Actions like these will only cost you revenue in the long run.
With that said, I too am interested in the other side of the story. He's been tagged here, so he'll either reply or not. Personally, I will take extended silence as admission. He obviously monitors these forums, as he should, so he's already aware of this thread, or will be soon. No logical reason to ignore it unfortunately, at this point.
My biggest issue with what we've been told so far is the continued use of the RideSteady product. Business deals come and go, and some fall through for whatever reason. When that happens, you may have to make a deal somewhere else. Fine. Probably could've been more professional about it, but I don't get too worked up over that stuff. Everyone's ideas on courtesy are different. The problem is the Ridesteady product not being shipped back or paid for. Its in very obvious use in those videos, and it is absolutely essential in making that wave look the way it looks. There is a percentage of TVW sales that could be directly attributed to the use of RideSteady in those videos, and there will no doubt be people who buy the TVW, and don't understand that the reason their wave doesn't look like the videos is because they don't have RideSteady. That particular issue is way over the line.
I have JBP products and the RideSteady in my boat. I've experienced nothing but EXCEPTIONAL customer service from both entities, and the products I have purchased perform flawlessly.
In my short time running my own business, I have learned that you need to be careful who you piss off. Sometimes it doesn't matter... Sometimes it does.