Definitely not something I like to hear. I am in business for myself. Actions like these will only cost you revenue in the long run.
With that said, I too am interested in the other side of the story. He's been tagged here, so he'll either reply or not. Personally, I will take extended silence as admission. He obviously monitors these forums, as he should, so he's already aware of this thread, or will be soon. No logical reason to ignore it unfortunately, at this point.
My biggest issue with what we've been told so far is the continued use of the RideSteady product. Business deals come and go, and some fall through for whatever reason. When that happens, you may have to make a deal somewhere else. Fine. Probably could've been more professional about it, but I don't get too worked up over that stuff. Everyone's ideas on courtesy are different. The problem is the Ridesteady product not being shipped back or paid for. Its in very obvious use in those videos, and it is absolutely essential in making that wave look the way it looks. There is a percentage of TVW sales that could be directly attributed to the use of RideSteady in those videos, and there will no doubt be people who buy the TVW, and don't understand that the reason their wave doesn't look like the videos is because they don't have RideSteady. That particular issue is way over the line.
I have JBP products and the RideSteady in my boat. I've experienced nothing but EXCEPTIONAL customer service from both entities, and the products I have purchased perform flawlessly.
In my short time running my own business, I have learned that you need to be careful who you piss off. Sometimes it doesn't matter... Sometimes it does.
Very well said.
I hope rising above the nonsense will work for
@Ridesteady, it is a superior system by a mile.
The knob (fucking brilliant, I tell ya!)
Marinized electronics (they use gold plated contacts in throttle nodes and replaced all early production Yamaha nodes at no charge to customers)
High powered (25watts) VHF interference filtered out (that's a biggie when seafaring)
Auto-sync firmware upgrade (just amazing, works almost like the "Single Throttle Mode", automatically)
Trouble-free screen with multiple mounting options and auto-dimming (great at night)
Laser sharp precision for speed or RPM control, w/great defaults and wide range adjustments - me and wife feel it is better than auto-ramping due to constantly changing conditions and scenarios where we boat and board
And above all - crazy good customer support!
The addition of this system kind of changes the entire boating experience over time, as one gets used to having it. I use R-S basically every time I'm out, putzing around, watersports, cruising the lakes, rivers, to Bimini crossing, or most recently - 150 mile a day Lake Powell trips for a week - you name it. I don't think I could live without it!!
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